Business Development & Client Relationship Manager

SUMMARY:

Randburg, Johannesburg | Full-Time | Office-Based

POSITION INFO:
Minimum Requirements Matric (Grade 12) is essential. Diploma or Degree in Business Administration, Marketing, Sales, Client Relationship Management, or a related field will be advantageous. Minimum 3 to 5 years' experience in business development, client relationship management, account management, tender administration, proposal writing, contract management, or a related role within the collections or financial services industry. Proven experience preparing tender submissions, RFPs, RFQs, proposals, and client presentations. Strong proficiency in Microsoft Word, Excel, and PowerPoint. Experience working with CRM systems and tender portals. Understanding of debt collection legislation and compliance requirements. Exposure to digital collections, customer engagement platforms, and AI-enabled technologies will be advantageous. Key Responsibilities Business Development & Growth Identify, develop, and secure new business opportunities aligned with organisational growth objectives. Build and maintain a strong pipeline of prospective clients, tenders, and strategic partnerships. Drive revenue growth through proactive prospecting, networking, and stakeholder engagement. Support the acquisition of new client mandates and contribute to overall business expansion initiatives. Tender & Proposal Management Manage the end-to-end tender and proposal process. Prepare high-quality proposals, bid responses, capability statements, presentations, and tender submissions. Ensure all submissions are accurate, compliant, professionally presented, and submitted within required deadlines. Coordinate internal stakeholders to gather information required for successful submissions. Client Relationship Management Develop and maintain strong relationships with clients and key stakeholders. Act as the primary point of contact for client communications, service reviews, and escalations. Promote long-term client retention through proactive engagement and exceptional service delivery. Facilitate the resolution of client queries, complaints, and operational concerns. Client Onboarding & Service Delivery Coordinate the onboarding and implementation of new client mandates. Ensure operational readiness and seamless transition into service delivery. Monitor service delivery standards, contractual obligations, and SLA compliance. Collaborate with operational teams to drive continuous improvement and client satisfaction. Governance, Reporting & Administration Maintain accurate client records, contracts, governance documentation, and reporting requirements. Support invoicing, reconciliations, and management reporting activities. Ensure compliance with relevant legislation, contractual requirements, and internal policies. Prepare business development and client relationship performance reports for management. Skills & Competencies Strong business development, sales, prospecting, and negotiation skills. Excellent stakeholder engagement and relationship-building abilities. Strong tender management and proposal-writing expertise. Exceptional verbal and written communication skills. Strong presentation and influencing capabilities. High attention to detail and ability to manage multiple deadlines. Commercially astute with a client-focused mindset. Strong organisational, planning, and problem-solving skills. Demonstrates integrity, collaboration, curiosity, innovation, and a results-driven approach.