Business Implementation Manager

SUMMARY:
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POSITION INFO:

Our client, a leading logistics company is seeking a Business Implementation Manager to join their team.

Location: Kempton Park

Job type: Permanent Position – on site

Duties and Responsibilities

• Support business/sales organization during tender/RFQ process related to customer integration from a business perspective
• First point of contact for local business and sales organization
• Responsible to collect documentation and test files from customers
• Responsible to collect documentation of operational requirements e.g. operational processes, TMS triggers
• Start integration process by submitting BRF
• Supports and aligns with IT for creation of Customer Scope Document (CSD)
• Responsible for customer to sign-off CSD
• Define full setup of test scenarios and create/define reference shipments for all messages related to the request, inbound & outbound
• Support IT during creation of BRD and EDI specification
• Sign-off the BRD before request is moved into build/development phase
• Take part in integration planning together with operations, EDI developers, IT and Central Integration Office Project Manager
• Ensure all necessary business approvals are obtained within the agreed timeframe.
• Ensure that all local stakeholders are aligned
• Act as the first escalation point to business management for Customer Integration Office
• Support IT to execute Integration Test from an operational and customer point of
• Ensures that the User Acceptance Tests (UAT) scenarios are created in due time prior to UAT
• Responsible for execution of User Acceptance Test (UAT) with support from IT, Business and customer.
• Trouble shooting during UAT.
• Responsible for customer to sign-off UAT including UAT-log (sign-off need to be documented).
• Ensure that processes, procedures, and work instructions are made for business.
• Ensure that training is executed (if needed) and business is using the system as intended.
• Act as the first point of contact for business after Go-live.
• Troubleshooting and advising on issues during hypercare period.
• Provide full support on all local Customer integrations post go-live according to defined standard process.

Minimum Requirements

• Matric (essential)
• Industry level qualification/ tertiary qualification - Advantageous
• 6 - 8 years’ experience in Business Analysis, Consulting, or a related Systems role, with a strong emphasis on EDI/API integrations.
• Proven experience in a front-facing role, engaging directly with customers.
• Experience in Freight Forwarding or Logistics is a plus.
• Solid understanding of EDI/ API technologies and disciplines
• Forwarding related TMS or customer visibility platforms advantageous,
• Knowledge of main ERP systems advantageous

Skills Required

• Strong project management acumen and ability to self-manage
• Exceptional communication skills

Should meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful