Business Improvement Administrator & Project Support Specialist

SUMMARY:
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POSITION INFO:

A dynamic organisation is looking for a sharp, detail-obsessed Business Improvement Administrator & Project Support Specialist to join their Business Improvement function. This is a hybrid role.

This is not just an admin role.
This is where projects get traction, processes get cleaned up, and stakeholders stay aligned.

You’ll sit at the intersection of:
Business operations; Project coordination; Technology & systems; Stakeholder engagement. In short, you’ll be the glue that keeps everything moving forward.

Please kindly email your CV to or apply here directly.

Key Responsibilities

Project & Governance Coordination

• Coordinate and support multiple business improvement initiatives
• Prepare agendas, meeting packs, and track actions (nothing slips past you)
• Capture minutes that actually mean something — decisions, risks, next steps
• Keep projects on track by monitoring timelines, dependencies, and deliverables

Stakeholder & Communication Support

• Act as a central point of coordination across teams and vendors
• Draft clear, professional communications (updates, reports, change notices)
• Coordinate workshops, training sessions, and stakeholder engagements

Process Improvement & Documentation

• Document and refine business processes (SOPs, guides, workflows)
• Maintain structured, organised knowledge repositories
• Support simple process mapping and continuous improvement initiatives

Website & Content Support (WordPress)

• Update website content (pages, documents, links)
• Ensure everything is functional, accurate, and aligned
• Work with IT/design teams on larger updates

Reporting & Admin

• Maintain project trackers, logs, and reporting dashboards
• Assist with executive reports (KPIs, risks, progress updates)
• Support vendor coordination and basic financial tracking

What You Bring

• 3–5 years’ experience in a Project Admin / PMO / Business Support / Operations role
• Strong experience with meeting coordination, minute taking, and tracking actions
• Confident working across Microsoft 365 (Teams, SharePoint, Excel, PowerPoint, Word)
• Ability to juggle multiple priorities without dropping the ball
• Excellent written and verbal communication skills

Nice to Have (Not Deal Breakers)

• Exposure to WordPress or similar back end programs, and basic website content management
• Basic data analysis (Excel, Power BI, dashboards)
• Understanding of process improvement or change management

This is for someone who:

• Notices inefficiencies before others do
• Takes initiative without waiting to be told
• Thinks in systems, processes, and outcomes
• Enjoys being the person everyone relies on

What’s On Offer

• Hybrid working environment
• A collaborative, professional team culture
• Opportunity to grow within business improvement and project environments
• Exposure to cross-functional initiatives and decision-making processes
• Competitive, market-related salary + benefits