Business Operations Coordinator - Pharmaceutical

SUMMARY:
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POSITION INFO:

Role:

• The Business Operations Coordinator plays a critical role in enabling organisational effectiveness by supporting the rollout, standardization, and ongoing quality assurance of structures and processes.
• The role ensures that frameworks, documentation, and ways of working are implemented consistently, maintained accurately, and adhered to in practice.
• Through a strong focus on structure, quality, and compliance, the Business Operations Coordinator reduces operational risk, supports performance, and enables the organisation to operate effectively in a fast-paced, performance-driven environment.

Responsibilities:

• Structure & Process Implementation
  • Ensure the effective rollout, implementation, and maintenance of organisational structures, frameworks, and processes.
  • Track implementation progress and provide clear, accurate status updates and reports to relevant stakeholders.
• Documentation Management & Quality Ownership
  • Own the accuracy, completeness, and quality of all administrative, structural, and process-related documentation.
  • Maintain audit-ready documentation aligned to approved standards, templates, and requirements.
  • Conduct regular quality checks to ensure consistency, accuracy, and adherence to agreed frameworks.
• Compliance, Risk & Continuous Improvement
  • Monitor compliance with defined structures, processes, and standards, identifying deviations and escalation where required.
• Stakeholder Coordination & Delivery
  • Coordinate inputs from multiple stakeholders to ensure alignment with agreed processes and timelines.
  • Manage multiple priorities and deliver high-quality outputs within tight deadlines.
• Agility & Performance Management
  • Adapt quickly to changing priorities, requirements, and organisational needs while maintaining discipline, structure, and attention to detail.

Qualifications & Experience:

• Bachelor of Commerce (BCom) – Management / Operations / Business / Project Management / Administration
• Bachelor of Business Administration
• 2–3 years of relevant experience
• Strong administrative, organisational, and coordination skills
• Highly systematic and structured approach to planning and executing work
• Exceptional attention to detail with a strong quality and accuracy orientation
• Ability to analyse information, identify inconsistencies, and resolve issues
• Strong written communication skills, particularly for formal documentation and reporting
• Proficiency in standard office and documentation tools (e.g. MS Office or equivalent)
• Ability to work accurately under pressure and within a fast-paced environment
• Effective time management and prioritization skills