Business Operations Manager – Cape Town Based (Hybrid)

SUMMARY:
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POSITION INFO:

Who Are We:

A fast-growing start-up shaping the digital future of emerging markets - from software and platforms to marketing and financial services.

Who Are We Looking For:

We are seeking a dynamic Business Operations Manager. This role is central to ensuring smooth day-to-day operations while driving a strong, positive team culture. It’s not a traditional people-administration role, this position requires someone with a commercial mindset who can thrive in a fast-paced, high-growth and highly regulated environment.

The ideal candidate will bring experience from scaling start-ups or fintech industry, where adaptability and operational excellence are critical.

What Will You Do:

People and Operations Management

• Manage operational processes including time off, maternity leave, parking and other general employee operations
• Assist in recruitment activities, ensuring alignment with business needs
• Provide support with talent reviews and on-boarding of new hires
• Act as a trusted first point of contact for employee concerns, handling complaints with professionalism (HR business operations scope)

Office and Culture Management

• Oversee office management, logistics and vendor coordination
• Organise team events and initiatives to foster collaboration and engagement
• Ensuring a positive, inclusive and high-energy culture across the hub

Operational Support

• Partner with the Senior Operations Manager to execute operational strategies
• Contribute to scaling efficient systems and processes as the business grows
• Provide cross-functional support, balancing both people-focused and business-focused initiatives

What Do You Need:

• Bachelor’s degree in Business Administration, Operations Management, Human Resources, or a related field
• Commercially minded professional with experience in operations, people management, or business support
• Background in a high-growth, fast-paced, regulated industry (start-up, fintech, or similar)
• Strong organisational and problem-solving skills with the ability to adapt quickly
• Excellent interpersonal and communication abilities, with a focus on fostering culture and engagement
• Hands-on, proactive and collaborative approach to operations management

Role is based in Cape Town hub with work from home on Fridays