Business Risk Services - Service Line Leader

SUMMARY:
To deliver quality service to our clients, live the values of Company and align outcomes with the overall strategic objectives of Company. To ensure maximum profit for the firm through maximising profits on engagements. To grow Company service line to be a significant player in the market.

POSITION INFO:

Principal Accountabilities

Exco Responsibilities:

• To participate in setting direction for the organisation, financial and administrative decision-taking
• To exercise oversight and monitoring of organisational strategy formulation
• To participate in the Evaluation of the performance and management of the firm: The main purpose is monitoring activities and performance. This includes actioning interventions and the overall management of firm.
• To monitor implementation of strategic projects and decisions in the firm: EXCO oversees and makes decisions on implementation and operations
• Self-Governance
• To participate in the continuous refinement of the Organisational Design
• To participate in the continuous refinement of the Operating Model.
• To participate in the continuous refinement of the High-Performance Model
• To participate in goal setting and planning
• To manage and report on performance area for which he/she is allocated responsibility at EXCO
• To report on culture initiatives within his/her service line

Service line leader responsibilities:

Strategy:

• Responsible for the development of an overall strategy (aligned to the organisation’s) for his/her service line including:
  • Innovation
  • Capacity and Skill Resource planning
  • Financial – Budgeting, Revenue and Operating
  • Markets/Industry sectors with detailed business development planning including targeted clients
  • Align the strategy for his/her service line to the organisational strategy – tie up to point 1 above

Growth and Sustainability:

• Keep abreast of Industry trends and then inward looking to ensure division is moving with Best Practice.
• Growth: Accountable on a national basis for Value Proposition Development and ‘’Go-To Market’’ strategies for his/her service line
• Growth: Accountable, together with provincial heads, for co-creating, executing and monitoring provincial ‘’go-to market’’ strategies for his/her service line
• Growth: Jointly accountable for Revenue Growth, together with provincial leaders for his/her service line
• Drive business development in his/her service line
• Conversion of ideas to new products\services\solutions, new market strategies and new efficiency strategies
• Ensure the effectiveness of the Business development within the service line
• Ensure financial targets are achieved by the service line and report on inconsistencies to EXCO, EE and WOMS where applicable

Practice management

• Practice Management: Co-accountable for national - Profit, Delivery, Quality, Capability Building and Capacity Management for his/her service line
• Monitor performance against budgets for the year and report on inconsistencies to EXCO and Employment Equity
• Comply with internal business processes and customer management processes
• Define and implement good governance policies for his/her service line
• Ensure risk management practices are embedded within his/her service line
• Ensure that quality is embedded in all the processes within his/her service line

People/Talent

• Drive the implementation of talent management policies and processes for his/her mentees
• Ensure the development of his/her mentees in the organisation to be technical experts, to manage talent management processes of his/her mentees including (talent acquisition, succession planning, career management)
• Comply with the governance structures within the organisation to achieve on the strategies of the organisation
• Provide strategic direction to the mentees and align people to the strategy
• Communicate the vision and strategy of the organisation to all mentees and personnel in the service line
• Implement and monitor performance management processes for his/her mentees including the responsibility for managing out poor performers
• Set clearly defined KPI’s for his/her mentees
• Manage the capacity requirements of his/her assignments to ensure that the optimal capacity resulting from the engagement planning and strategy process is not exceeded
• Coach mentees and ensure they become effective business leaders
• Ensure the development of high performing teams in the service line
• Assist the service line leader to identify a strong leadership pipeline
• Assist the service line leader to ensure effective succession planning for the service line
• Ensure that gearing (Partner to staff) ratio is appropriate on assignments
• Implement organisations reward and recognition policies
• Lead and inspire people
• Identify key areas of strength of the engagement teams on his/her engagements and leverage off those key strengths

Stakeholder engagement

• Engage with Managing Director on matters relating to his/her portfolio
• Engage with internal Policy committee, EXCO and Extended EXCO on matters for which he/she is allocated responsibility as required
• Participate in GTIL relevant forums including Service Line specific forums
• Proactive client relationship management and ensure client satisfaction

Innovation

• Innovation fundamental to distinguish firm from the competition in the marketplace
• Create developmental opportunities
• Work with Managing Director to engage in necessary research and formulate strategic approaches

Minimum Qualifications & Experience

• Minimum: CIA / CISA / CA (SA)
• Post Graduate Qualification
• Minimum of 7years’ experience at a Director / Executive level
• Internal Audit experience
• Governance, Compliance and Program Assurance experience
• Tech savvy – experience in leading change that involves technology
• General business experience and business acumen
• Experience in a Professional Services firm preferable
• Business Development Skills
• Relevant Performance Management experience

Key Knowledge & Skills

• Sound knowledge of practice management in a professional services firm and related principles
• Industry knowledge
• Sound knowledge of general management, project management and business principles
• General knowledge of Balanced Scorecards as a tool to measure performance
• Sound communication skills across all levels
• General knowledge of strategy, policy-making and the talent value chain
• Leading and managing change initiatives
• Proactive and forward planning

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