Business Systems Analyst

SUMMARY:
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POSITION INFO:
K2 Recruit is partnering with a leading organisation within the supply chain and export environment to identify a skilled Business Systems Analyst to join their IT & Systems team. This role is ideal for a systems-focused professional who enjoys bridging the gap between business and technology, managing system enhancements, driving process improvements, and supporting operational efficiency through technology solutions. The successful candidate will play a key role in managing system enhancement requests, analysing business requirements, supporting system integrations, and ensuring successful delivery of software and process improvements across the business. Key Responsibilities Demand & Requirements Management Coordinate and prioritise system and software enhancement requests across departments Conduct detailed business analysis to identify operational needs and improvement opportunities Translate business requirements into detailed functional and technical specifications Facilitate requirements gathering workshops and document business cases, workflows, user stories, and acceptance criteria Maintain and manage a consolidated enhancement and change demand register System Enhancement & Project Delivery Manage small-scale system changes and enhancements as mini projects Coordinate scope, scheduling, testing, deployment, and delivery activities Work closely with software vendors and internal teams to ensure high-quality solution delivery Support User Acceptance Testing (UAT), including planning, execution, and sign-off Coordinate production deployments with minimal operational disruption Ensure traceability from requirements through to successful implementation and validation Systems Support & Incident Management Provide second-line system support to business users Troubleshoot software, data integrity, and system performance issues Escalate complex incidents to external vendors where required Maintain system documentation, release logs, and support materials Monitor system performance and identify optimisation opportunities Data Management & Reporting Ensure accurate and consistent data flow between systems Support integration between operational systems and reporting platforms Perform data validation and analysis using SQL and BI tools Collaborate with data teams on data models and master data management initiatives Stakeholder Engagement Act as a liaison between business units, IT teams, and external vendors Manage stakeholder expectations and communicate project progress effectively Facilitate system training, documentation, and handovers for new functionality Build strong working relationships across technical and operational teams Minimum Requirements Qualifications Bachelor’s Degree in Information Systems, Computer Science, Industrial Engineering, or a related field Honours Degree advantageous Experience 5+ years’ experience in Business and Systems Analysis 3–5 years’ experience managing software enhancements or small system projects Experience within the fruit export industry advantageous Proven experience writing functional and technical specifications Experience working with ERP, CRM, or bespoke operational systems Vendor management and stakeholder engagement experience essential Technical Skills & Knowledge Strong business and systems analysis capability Experience with requirements gathering, process mapping, and documentation Strong understanding of software development and system design principles Experience with SQL, Power BI, Excel, and data analysis tools Exposure to Agile and\/or Waterfall project methodologies Understanding of APIs, system integrations, and data flows Experience coordinating and executing UAT processes Proficiency in: MS Office Power BI Azure SQL Azure DevOps Behavioural Competencies Strong ownership and accountability Structured and logical problem-solving approach Excellent communication and collaboration skills High attention to detail and quality orientation Ability to work under pressure and manage changing priorities Strong sense of urgency and continuous improvement mindset Ideal Candidate The ideal candidate is a highly analytical and solutions-driven systems professional who thrives in a fast-paced operational environment. You should be comfortable engaging with both technical and business stakeholders, translating operational requirements into practical system solutions, and driving continuous improvement through technology and data.