Business Systems Analyst

SUMMARY:
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POSITION INFO:

K2 Recruit is partnering with a leading organisation within the supply chain and export environment to identify a skilled Business Systems Analyst to join their IT & Systems team.

This role is ideal for a systems-focused professional who enjoys bridging the gap between business and technology, managing system enhancements, driving process improvements, and supporting operational efficiency through technology solutions.

The successful candidate will play a key role in managing system enhancement requests, analysing business requirements, supporting system integrations, and ensuring successful delivery of software and process improvements across the business.

Key Responsibilities

Demand & Requirements Management

• Coordinate and prioritise system and software enhancement requests across departments
• Conduct detailed business analysis to identify operational needs and improvement opportunities
• Translate business requirements into detailed functional and technical specifications
• Facilitate requirements gathering workshops and document business cases, workflows, user stories, and acceptance criteria
• Maintain and manage a consolidated enhancement and change demand register

System Enhancement & Project Delivery

• Manage small-scale system changes and enhancements as mini projects
• Coordinate scope, scheduling, testing, deployment, and delivery activities
• Work closely with software vendors and internal teams to ensure high-quality solution delivery
• Support User Acceptance Testing (UAT), including planning, execution, and sign-off
• Coordinate production deployments with minimal operational disruption
• Ensure traceability from requirements through to successful implementation and validation

Systems Support & Incident Management

• Provide second-line system support to business users
• Troubleshoot software, data integrity, and system performance issues
• Escalate complex incidents to external vendors where required
• Maintain system documentation, release logs, and support materials
• Monitor system performance and identify optimisation opportunities

Data Management & Reporting

• Ensure accurate and consistent data flow between systems
• Support integration between operational systems and reporting platforms
• Perform data validation and analysis using SQL and BI tools
• Collaborate with data teams on data models and master data management initiatives

Stakeholder Engagement

• Act as a liaison between business units, IT teams, and external vendors
• Manage stakeholder expectations and communicate project progress effectively
• Facilitate system training, documentation, and handovers for new functionality
• Build strong working relationships across technical and operational teams

Minimum Requirements

Qualifications

• Bachelor’s Degree in Information Systems, Computer Science, Industrial Engineering, or a related field
• Honours Degree advantageous

Experience

• 5+ years’ experience in Business and Systems Analysis
• 3–5 years’ experience managing software enhancements or small system projects
• Experience within the fruit export industry advantageous
• Proven experience writing functional and technical specifications
• Experience working with ERP, CRM, or bespoke operational systems
• Vendor management and stakeholder engagement experience essential

Technical Skills & Knowledge

• Strong business and systems analysis capability
• Experience with requirements gathering, process mapping, and documentation
• Strong understanding of software development and system design principles
• Experience with SQL, Power BI, Excel, and data analysis tools
• Exposure to Agile and/or Waterfall project methodologies
• Understanding of APIs, system integrations, and data flows
• Experience coordinating and executing UAT processes
• Proficiency in:
  • MS Office
  • Power BI
  • Azure SQL
  • Azure DevOps

Behavioural Competencies

• Strong ownership and accountability
• Structured and logical problem-solving approach
• Excellent communication and collaboration skills
• High attention to detail and quality orientation
• Ability to work under pressure and manage changing priorities
• Strong sense of urgency and continuous improvement mindset

Ideal Candidate

The ideal candidate is a highly analytical and solutions-driven systems professional who thrives in a fast-paced operational environment. You should be comfortable engaging with both technical and business stakeholders, translating operational requirements into practical system solutions, and driving continuous improvement through technology and data.