Business Systems Manager

SUMMARY:

POSITION INFO:
Key Responsibilities: Business Systems Management Oversee the daily operation, availability, and performance of business-critical systems. Partner with business stakeholders to identify opportunities for process improvement and system optimization. Ensure data integrity, system reliability, and alignment between business processes and technology platforms. Manage system upgrades, testing, deployment activities, and change management initiatives. Maintain system documentation, workflows, and user procedures. Process Improvement & Business Analysis Analyse existing business processes and recommend technology-driven improvements. Gather, document, and prioritize business requirements for system enhancements. Support digital transformation initiatives aimed at increasing operational efficiency. Facilitate workshops with stakeholders to identify system and process improvement opportunities. Develop business cases and recommendations for new technology solutions. Vendor & Stakeholder Management Manage relationships with software vendors, implementation partners, and service providers. Monitor vendor performance against service level agreements. Coordinate with internal departments to ensure systems effectively support operational requirements. Act as the primary liaison between business users and technical teams. Technology Operations Leadership Lead and develop a team responsible for applications, systems administration, and user support. Manage departmental budgets, resource planning, and workload distribution. Drive a culture of accountability, continuous improvement, and operational excellence. Coach and mentor team members to support professional growth and performance. Governance, Risk & Compliance Develop and maintain policies, procedures, and best practices for business systems. Ensure compliance with organizational standards and regulatory requirements. Monitor system risks and implement mitigation strategies. Support audit requirements and system control reviews. Job Experience and Skills Required: Bachelor's degree in Information Systems, Business Management, Computer Science, or a related field. Relevant certifications in Business Analysis, IT Service Management, or Project Management will be advantageous. Strong understanding of enterprise business systems and operational technology environments. 5-10 years of experience in business systems, technology operations, or process improvement roles. Experience managing enterprise applications and cross-functional technology initiatives. Proven leadership experience managing technical or business systems teams. Experience working with ERP, WMS, CRM, or similar enterprise platforms. Apply now! For more exciting IT vacancies, please visit: \/> I also specialise in recruiting in the following: Software Developers Mobile Developers Business and Systems Analysts BI and SQL Experts Data & Analytics (Data Scientists, Data Analysts, Python, R, SQL, Machine Learning) AI & Automation (Artificial Intelligence, Machine Learning, Intelligent Automation, and Process Automation Solutions). If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles \/ positions. For more information, contact: Lameez Mohamed Specialist Recruitment Consultant Connect with me on LinkedIn!