COMPLAINTS QUALITY ASSURANCE OFFICER

Recruiter:

Dante Personnel

Job Ref:

CPT008245/GS

Date posted:

Tuesday, June 9, 2026

Location:

Northern Suburbs, South Africa

SUMMARY:
COMPLAINTS QUALITY ASSURANCE ADMINISTRATOR
NORTHERN SUBURBS
SALARY MARKET RELATED

POSITION INFO:
Minimum requirements:
Grade 12
Diploma or degree in Business administration, insurance or related field
2+ years’ experience in insurance complaints handling, call centre, QA or customer service
Experience with MS Office, especially Excel, Word and Outlook
Monitor and evaluate inbound and outbound complaint calls.
Assessing calls
Ensuring all complaint handling is compliant with insurance regulations
Provide structured feedback and coaching
Implement improvements based on QA findings
Compile weekly and monthly QA reports
Track improvements in quality scores and complaint resolution efficiency
Collaborate with cross-functional teams to enhance scripts, procedures and customer interaction standards
Support onboarding and refresher training for new and existing consultants
Assist with operational backlogs and adhoc reporting
Consultant: Gameedah Stemmet - Dante Personnel Cape Town
Apply via our website

If you do not hear from us within 5 days, please accept that your application was unsuccessful

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