CRM Executive

SUMMARY:
Job Title: CRM Executive.
Location: Cape Town.

Job Overview:
The CRM Executive will be responsible for managing and optimizing customer relationship management initiatives to enhance customer engagement, retention, and overall customer experience. The role involves maintaining and analyzing customer data, developing targeted communication campaigns, and supporting customer lifecycle strategies that drive business growth and customer loyalty.

POSITION INFO:
Minimum Requirements:

• Minimum requirement is a Matric (Grade 12) qualification.
• Bachelor's Degree or similar qualification and/or experience.
• 3 Years corporate experience in managing a portfolio of clients (senior position - 5 years).
• Need to have worked for reputable corporates.
• Proven track record of having made target.
• Industry experience advantageous – Understanding of full supply chain (freight, international & warehousing products).
• Experience in presentation and negotiation of business solutions at senior management level.
• Valid Code 08 driver’s license and own reliable transport (fuel & cellphone allowance provided).
• Excellent communication skills.

• Scheduling of business appointments with client's base/book.
• Achieve individual targets.
• Maintain existing business / clients.
• Identify & grow client base and revenue through selling of additional supply chain products.
• Establish customer needs, developing opportunities and grow customer base.
• Update call and Salesforce reports.
• Prepare and present proposals and presentations to clients.
• Effectively and efficiently deal with client queries.
• Identify and escalate possible threats to existing business.