Director of Revenue & Reservations

SUMMARY:
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POSITION INFO:
Director of Revenue & Reservations Luxury Safari & Hospitality Group | Tanzania & Regional Operations Location: Cape Town South Africa | Arusha Tanzania (with regional leadership oversight) Employment Type: Permanent | Executive Leadership Position Lead Commercial Excellence Across Luxury Safari Operations An exceptional opportunity exists for an experienced and commercially astute hospitality leader to join a prestigious luxury safari and travel operation in East Africa. We are seeking a Director of Revenue & Reservations to lead and integrate reservations, revenue management, yield optimisation, and destination management booking functions across a portfolio of premium safari lodges, camps, and experiential travel products. This is a strategic and operational leadership role responsible for delivering commercial performance, reservation excellence, systems optimisation, operational coordination, and an exceptional end-to-end guest booking experience. The successful individual will lead multi-location teams and serve as a key executive partner in aligning commercial strategy, guest experience, operational execution, and long-term business growth. The Opportunity This role sits at the intersection of: ? Revenue Optimisation ? Reservations Excellence ? Commercial Strategy ? Guest Journey Management ? Systems Transformation ? Leadership Across Multiple Teams & Locations You will oversee integrated functions spanning reservations, yield management, DMC bookings, safari logistics, reporting, and operational delivery. Key Responsibilities Revenue & Yield Leadership Drive revenue growth strategies across multiple luxury camps, lodges and safari products. Lead pricing optimisation, occupancy planning, inventory control and demand forecasting. Monitor booking pace, seasonality and competitor positioning. Maximise commercial performance across ADR, RevPAR, occupancy and profitability targets. Manage allocation controls, availability strategies and booking optimisation. Reservations & Commercial Operations Lead end-to-end reservations operations and guest booking management. Ensure exceptional standards across enquiries, confirmations, amendments and guest communication. Build scalable reservation processes and operational SOPs. Maintain service consistency and booking accuracy across all channels. Safari Operations & DMC Coordination Oversee logistics bookings including transfers, flights, accommodation movements and itinerary execution. Ensure seamless handover between commercial and operational teams. Strengthen alignment between reservations and field operations. Systems, Technology & Process Innovation Champion modernisation across reservation platforms, PMS environments, CRM tools and reporting systems. Drive automation, workflow optimisation and operational efficiency initiatives. Improve data integrity, dashboard reporting and decision-making visibility. Identify opportunities to introduce practical AI-enabled improvements. Leadership & Team Development Lead and develop multi-functional teams across multiple locations. Build a culture of accountability, collaboration and continuous improvement. Coach managers and support succession planning initiatives. Foster strong relationships across Sales, Finance, Operations and Guest Experience teams. Executive Reporting & Strategic Insights Deliver executive reporting on: Revenue performance Occupancy trends Forecasting accuracy Conversion metrics Productivity and operational efficiency Translate insights into actionable business recommendations.  Candidate Profile We are looking for a commercially driven leader who combines strategic capability with operational depth. Minimum Requirements Qualifications Degree or Diploma in Hospitality Management, Tourism, Commerce, Business Management or related field. Experience Minimum 10 years’ experience within: Luxury hospitality Safari operations High-end travel environments Destination management operations Minimum 5 years in a senior leadership capacity. Technical Capability Strong revenue and yield management expertise. Advanced reservations and booking systems experience. Commercial and financial acumen. Data-driven decision-making capability. Strong operational planning and systems leadership. Leadership Attributes The ideal candidate will: Lead with humility and confidence. Be highly collaborative and emotionally intelligent. Thrive in complex, multi-stakeholder environments. Balance strategic thinking with hands-on execution. Remain calm under pressure and solutions focused. Build trust across diverse teams and cultures.  Success in This Role Success will be measured through: ? Revenue growth and commercial performance ? Reservation excellence and booking accuracy ? Improved operational efficiency ? Technology and reporting advancement ? Team engagement and retention ? Enhanced guest journey execution Interested? If you are a commercially driven hospitality leader ready to shape the future of luxury safari operations and lead high-performing teams across revenue, reservations and guest delivery functions, we would love to hear from you. Apply now with your detailed CV and executive profile to: Attention: Butch Mollett  | Email:  

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