CRM System Administrator

Recruiter:

Communicate Recruitment

Job Ref:

CNI000139/SV

Date posted:

Wednesday, June 22, 2022

Location:

Johannesburg, South Africa

JOB SUMMARY:
CRM System Administrator

Our client is looking for a CRM System Administrator to join their dynamic team. This is an amazing opportunity to grow your skills with a company within the pharmaceutical space.

The Veeva CRM System Administrator -- serves as the technology business partner to Medical Representative Operations, Marketing, and Medical providing leadership to support and improve the functioning and capabilities of Austell Pharmaceuticals' Veeva CRM platform.

JOB DESCRIPTION:

EDUCATIION AND EXPERIENCE

Bachelor's degree in Computer Science or related major.
5+ years of operations and analytics within the Pharmaceutical industry.
5 years Salesforce.com/Veeva Administrator experience.
Veeva Certified & Veeva Vault experience.
Experience loading and reporting with 3rd party pharmaceutical data.
Experience with MS SQL Server SSIS.
Proficiency in reporting and data analytics tools, e.g. Power BI
Experience in targeting and alignments preferred.
Strong attention to detail; Self-discipline for time-management.

REQUIREMENTS

Well organized, adept at working independently.
Customer-focused approach to business responsibilities and commitment to timely project delivery.
Effective communication skills with the ability to present analytical and operational content.
Ability to manage and optimize internal and external relationships.
Flexible and able to effectively deal with ambiguity.
Work effectively across functions as a team player.
Ability to succeed in fast-paced entrepreneurial environment.

RESPONSIBILITIES

Serve as primary technical and operational expert for Austell Pharmaceuticals’ Veeva CRM system.
Manage Salesforce.com data feeds and other integrations with SSIS and SFDC utilities.
Provide Medical Representative Operations field support for targeting/alignment and call plan inquiries.
Support agencies of Medical Representative Operations and the Commercial organization with CRM integration of Vault PromoMats materials.
Prioritize, research, and respond to all Medical Representative Operations and Medical field-related questions.
Work closely with Sales and Marketing leadership to support promotional campaigns, CME programs, KOL development programs, Veeva reporting and other commercial initiatives.
Design and perform analyses on various Medical Representative Operations components.
Manage the planning, implementation, configuration, and ongoing administration of Austell Pharmaceuticals’ Veeva CRM deployments, complete regular internal system audits, and preparation for upgrades.
Ensure compliance with corporate policies and procedures, as well as all other applicable laws and regulations.
Assist the Sales Team with new CRM policies, procedures and system capabilities.
Track application changes with version control and ensure that release management is documented and saved.
Leverage problem-solving skills to analyze, measure, and recommend solutions.
Understand, build and give direction to internal and external teams.
Synthesize and communicate results through oral and written presentations.
Provide guidance to Sales management on issues related to areas of support.
Collaborate with internal partners to ensure that areas of responsibility are aligned with business processes.
Work with internal and external partners to enhance and support the CRM platform and process.
Configure Veeva CRM reports including user requirements analysis, creation, user guidance, publishing and maintenance.
Open and manage Veeva Help Desk issues through to resolution by triage and monitoring progress.
Conduct analysis and documentation of existing business processes; recommend process improvements.
Manage operational requests and assist in the escalated triage of support issues, working with diverse user groups.
Assist in gathering requirements to continuously improve the Veeva platform.
Produce documents for IT such as specification, test plan, test result, change control material, operational record, user guide, etc.

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