Call Centre Supervisor

Well established company based in Montague Gardens is looking to employ an experienced Call Centre Supervisor to join their organisation. Suitable candidates will need to meet the below requirements.

The main function of this position is to maximise collections, manage/reduce the arrears, and minimise losses to the Company. In addition, this position focusses on coaching, mentoring and training the Collection Agents and monitoring their performance to set targets.

Job Requirements:

• Minimum Grade 12
• Relevant tertiary qualification would be a strong advantage (diploma or degree in Commerce, Credit, Business Administration etc.) and/or relevant Call Centre industry training/qualification
• Minimum 5 years’ experience in a collection call centre
• Minimum 3 years’ experience in the position a call centre Team Leader/Supervisor
• Proven track record of managing poor performance
• In-depth understanding of collections call centre processes and systems
• In-depth knowledge of collections call centre performance metrics
• Sound knowledge of relevant legislation: POPI Act, Debt Collector Act, National Credit Act, Consumer Protection Act and relevant Codes of Conduct and Good Practice
• The ability to understand and converse in multiple official, African languages would be a distinct advantage
• Driver’s License
• Clear Credit and Criminal records
• Proficiency with technology, especially computers, software applications, and phone systems
• Strong skills in the use of Microsoft Office products, particularly Excel