Cape Town - Inbound Customer Service Agent (Contact Centre)

1. Are you passionate about customer service?
2. Are you solutions driven? Are you a good listener?
3. Are you a problem solver?
4. Do you have excellent communication skills?

If you answered yes to all the above, we want to hear from you!

iSON Xperiences is looking for customer driven individuals to join our team of successful contact centre agents. Our agents support customers both locally and internationally for our clients in the Telecommunications; Broadcasting; Insurance; Banking; Retail and government Sectors.

(Altron People Solutionsâ?? Business Process Outsourcing (BPO) and Customer Experience Technology (CXTech) business has been acquired by iSON Xperiences, a global organisation with headquarters in Dubai which is looking to expand their African footprint.)  

If you are successful after moving through our selection process (Interviews; Assessments etc.) iSON xperiences will give you the opportunity to join our world class team. Where you will have access to the following:

1. In depth training and guidance for the respective line of business
2. Continuous opportunities for training and development (i.e., Leadership development; soft skills; financial)
3. Career growth opportunities within the contact centre
4. Rewards and recognition (Awards) for meeting performance criteria set
5. Opportunity to join an employer centric organisation
6. Opportunity to join a global award-winning organization

To be considered for opportunities within iSON xperiences you will need to meet the following criteria:

• Minimum Grade 12/Matric
• Diploma/Degree highly advantageous
• A drive to provide excellent Customer Service/Customer Focussed
• Excellent communication skills
• Excellent Listener
• Problem Solver
• Tech Savvy
• A willingness to learn and grow