Change Manager

SUMMARY:
We are seeking a Change Manager to join our team based in Cape Town.

POSITION INFO:

We are seeking a Change Manager to join our team, based in Cape Town, onsite.

This Change Manager will support transformation initiatives within am FMCG environment, which includes supply chain, procurement, merchandising, and operational business teams.

The focus is on driving adoption of new systems, processes, and operating models in a highly operational, fast-moving environment.

Key Responsibilities

• Lead change delivery across FMCG initiatives.
• Conduct impact assessments across operational and head office teams.
• Develop and implement change, communication, and engagement plans.
• Engage heavily with business users, operations, and supply chain stakeholders.
• Support training design, rollout coordination, and business readiness.
• Build strong relationships with business leaders and frontline teams.
• Monitor adoption, readiness, and resistance.

Required Experience & Skills

• 4–7 years Change Management experience.
• Experience in retail, FMCG, supply chain, logistics, or operations-heavy environments.
• Strong people engagement and facilitation capability.
• Comfortable working in less structured, operationally complex environments.
• Ability to translate change into practical, frontline adoption.

Ideal Profile

• Has supported change beyond corporate IT teams.
• Confident engaging warehouse, supply chain, and business operations.
• High emotional intelligence and strong influencing skills.

Change Manager – AI Enablement & Adoption (Enterprise AI)

Role Overview

This Change Manager will support the company’s AI journey, focused on AI literacy, behavioural change, ethical adoption, and embedding AI into everyday business practices.

This is not a traditional systems change role — it sits at the intersection of learning, enablement, operating model change, and digital transformation.

Key Responsibilities

• Design and drive the AI change and adoption framework across the business.
• Support AI pilots, product rollouts, and experimentation initiatives.
• Drive enterprise engagement, education, and AI awareness programmes.
• Partner with AI teams, L&D, IT, Risk, and business stakeholders.
• Develop change interventions that address trust, skills, behaviours, and ways of working.
• Support leadership enablement and AI readiness.
• Measure adoption, maturity, and value realisation.

Required Experience & Skills

• 5+ years Change, Digital Transformation, or Organisational Change experience.
• Experience supporting emerging technology, digital, or innovation programmes.
• Strong background in behavioural change, learning enablement, or transformation.
• High comfort working with ambiguity and evolving initiatives.
• Excellent facilitation and storytelling ability.

Ideal Profile

• Curious, adaptable, and comfortable operating in innovation spaces.
• Has worked on digital, automation, analytics, or AI-related change.
• Able to bridge technical teams and business leadership.