Chief Operating Officer

SUMMARY:
Fulfil a strategic and leadership role in building, implementing, and overseeing the company.

POSITION INFO:

Duties & Responsibilities:

Achieve Business Performance

Accountable for the aggregate plan and delivery of operations and the general operating model of the business.
Leverage the advantages of bringing together the operational expertise and drive through more efficient ways of working.
Ensure strategic objectives shaped at Executive Committee level are translated into tactical business plans with mechanisms for key measurements in place to monitor progress.
Ensure that business change projects are delivered in line with directions from Executive Committee.
Coordinate the efforts of the different functional areas under management to ensure minimal duplication of efforts, maximum efficiency and to maximize value for money.
Contribute to the development of business strategy for the next 2-3 years by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment.
Review performance against balanced scorecard components as prescribed by the Executive Committee, determine gaps and agree on action plans to close gaps.
Benchmark productivity against industry standards and create measures to improve productivity.
Driving Business Direction

To be an integral part and driver of the strategic planning, budgeting and forecasting of business requirements and decision-making process.
Build strong relationships with key external stakeholders, suppliers, etc. to ensure correct focus and direction for the business at operations level.
Ensure an effective and efficient operating model is maintained.
Ensure that risk is effectively addressed in all aspects of the business
Ensure that effective infrastructure (building, systems and staff complement) is maintained and developed for the business.
Accountable for planning and delivering on the “scale up “ strategy.
People Management/Leadership

Build strong relationships with key stakeholders and peers on the Executive Committee to ensure the correct focus
Provide clear directions on strategic goals, translating and prioritizing them into business and performance measures.
Lead, inspire and coach a team of professionals, creating succession to key roles and enhancing the business’ management capability.
Monitor the strict adherence to governance and setting high standards of professionalism across the functions
Ensure that managers create effective workforce plans and recruitment demands plans for their areas.
Review Performance Improvement reports to determine effectiveness of interventions.


Key Requirements:

Degree in Business Administration or relevant field is recommended; MBA will be an advantage
Minimum 3 - 5 years proven executive experience in multinational FMCG (Manufacturer, Retailer or Agency), or similar industry.

Experience in managing a field force particularly in township environments.

Demonstrated understanding of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, and coordination of people and resources
Proven knowledge of principles and methods to drive top line/revenue growth
Demonstrated knowledge of the Fintech Industry
Strong general IT infrastructure knowledge.

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