Chief Operating Officer (COO):

SUMMARY:
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POSITION INFO:

Our client is seeking an experienced and strategic Chief Operating Officer (COO) to join their leadership team. 

Key responsibilities 

• Lead and manage the day-to-day operations of the business, ensuring seamless coordination across all operational departments.
• Direct oversight and leadership of the following core teams:
• Customer Support
• VIP/Player Management
• Fraud & Risk Management
• Payments Operations
• Retention Marketing
• Develop and implement scalable processes, performance metrics, and KPIs across all operational units to drive efficiency and player satisfaction.
• Collaborate closely with the CEO and other executives to define and execute the company's strategic roadmap.
• Oversee and enhance the player journey, ensuring a world-class user experience from onboarding through retention and reactivation.
• Ensure compliance with regulatory requirements in all operational activities, across multiple jurisdictions.
• Identify and implement opportunities for innovation, especially through the integration of crypto payments, blockchain-based features, and other web3 advancements.
• Build and mentor high-performing teams, nurturing a culture of accountability, agility, and continuous improvement.
• Collaborate with Product, Tech, and Marketing to support operational initiatives, product launches, and customer campaigns.
• Maintain strong vendor and partner relationships, including PSPs, fraud solution providers, and CRM platforms.