Chief Operations Officer

Recruiter:

Be Different Recruitment

Job Ref:

1251714579

Date posted:

Friday, March 13, 2026

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

In order to be considered the following is required:

A degree in Business Administration, Information Technology, or related field (MBA preferred)
Minimum 10 years’ experience in senior operations roles, preferably in IT services, public sector software, or ERP environments
Proven success in leading IT support, project delivery, or managed services teams
Deep experience in client lifecycle management from onboarding through to support
Excellent communication and interpersonal abilities, with the capacity to advise and influence executive management
Exceptional analytical, strategic thinking and problem-solving skills
Exemplary leadership qualities, with the ability to inspire and manage teams towards achieving excellence in operations
Strong understanding of market dynamics, customer needs, and the competitive landscape
Proficiency in MS Office and CRM software (e.g. Salesforce)
Ability to travel

Responsibilities:

Operational Leadership & Strategy:

Oversee day-to-day internal operations and ensure alignment with business strategy
Drive process optimisation and service efficiency across support and project units
Define and implement SLAs, KPIs, escalation procedures and quality assurance controls
Lead internal performance reviews and interdepartmental coordination

Support Services Oversight:

Provide executive oversight of the support team handling municipal queries, incidents and escalations
Ensure issues are resolved in compliance with contractual SLAs and in line with mSCOA regulations
Champion proactive support, knowledge base development and client education initiatives

Project Delivery & Onboarding:

Lead the Project Delivery Team responsible for implementing and converting new municipal clients from legacy systems to ERP
Ensure smooth transitions, timely go-lives, and effective handovers to the CRM (Client Relations Management) and Support units

Leadership and People Management:

Build a high-performance culture by developing operational leaders and instilling accountability
Coach and manage direct reports (e.g. Support Leads, Project Managers)
Collaborate with the HR efforts on workforce planning, talent development and performance management

Risk, Compliance & Continuous Improvement:

Ensure operations align with POPIA, MFMA and Circular 80 requirements
Manage operational risks, audits, and continuity planning
Continuously evaluate new technologies and methodologies to enhance service delivery

Executive and Cross-Functional Collaboration:

Actively contribute to EXCO and provide strategic input across all business areas
Serve as an escalation point for major incidents, client disputes or delivery failures
Support the CEO in executing enterprise-wide initiatives and strategic decision-making

Information displayed above not limited to advertisement.

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.

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