Client Care Manager (Pretoria - MONTANA)

Recruiter:

Techbridge Recruitment

Job Ref:

PTA000215/LS

Date posted:

Saturday, April 18, 2026

Location:

Pretoria, South Africa

SUMMARY:

Main Purpose

The Client Care Manager is responsible for leading and managing the customer care team to deliver exceptional service standards, drive performance, and continuously improve the overall customer experience.

POSITION INFO:

Key Responsibilities

Lead, manage, and motivate the customer care team to achieve performance targets
Monitor service levels and ensure delivery against SLAs and KPIs
Handle escalated customer queries and ensure timely resolution
Analyse customer trends and provide reporting on team performance and service metrics
Collaborate with internal departments to enhance customer experience and processes
Implement and improve customer service workflows and best practices
Conduct performance reviews, coaching, and ongoing team development
Ensure compliance with company policies, procedures, and operational standards

Minimum Requirements

Proven experience in a customer care / call centre management role
Strong leadership and team management experience
Advanced computer literacy, including Microsoft Excel and MS Office 365
Experience with customer service systems advantageous (e.g. Freshdesk or similar)
Knowledge of FICA compliance advantageous
Excellent verbal and written communication skills
Strong analytical and reporting capability
Ability and willingness to work shifts

Competencies

Leadership and people management skills
Strong decision-making and problem-solving ability
Customer-centric mindset with a focus on service excellence
High level of accountability and professionalism
Ability to work under pressure and manage multiple priorities
Strong organisational and time management skills

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