Client Engagement Manager - CRM

Recruiter:

wePlace

Job Ref:

JHB000885/AS

Date posted:

Thursday, February 19, 2026

Location:

Cape Town, South Africa

SUMMARY:

Our client, one of South Africa’s Largest Banks, is looking for a Client Engagement Manager to join their team.

POSITION INFO:

Purpose Statement

To deliver business and client value, and enhance client engagement though:

Executing the Client Engagement strategy
Managing the development and implementation of client engagement campaigns, programmes and prompts across the client engagement life cycle.
Contributing subject matter insights towards the improvement of client engagement strategies.

Experience

Minimum:

Principles of brand marketing
Data analysis, client profiling and segmentation
CRM Systems and technology
Digital marketing and e-commerce
Strategic marketing management
Campaign management
General business/commerce know how
People management principles and practices
Internal and external communication methods and practices
Stakeholder management principles and practices

Ideal:

5+ years marketing experience in a large, complex and client focussed organisation
Proven experience in delivering and executing CRM strategies, systems and data
Previous experience in managing a team

Qualifications (Minimum)

Bachelor's Degree in Marketing or Business Management

Qualifications (Ideal or Preferred)

A relevant post-graduate qualification in Marketing or Business Management

Knowledge

Minimum:

Principles of brand marketing
Data analysis, client profiling and segmentation
CRM Systems and technology
Digital marketing and e-commerce
Strategic marketing management
Campaign management
General business/commerce know how
People management principles and practices
Internal and external communication methods and practices
Stakeholder management principles and practices

Should you not receive a response from us within one week of your application, your application has unfortunately not been successful.
You can visit our website for more vacancies: / LinkedIn

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