Client Liaison Officer

SUMMARY:
Develop strong relationships with employers, connecting with their key business executives and other relevant stakeholders.

POSITION INFO:

Key Tasks:
Build relationships with the clients:
-Establish and maintain a professional relationship with clients.
-Manage key client interactions focusing on driving awareness of services offered.
-Provide proactive client support ensuring retention and growth within the client.
-Meeting with clients and developing will require regular meetings either face to face or virtual.

Acting as the liaison between the client and various stakeholders:
-Ensure that growth and financial targets are met.
-Assist with escalated issues that may arise from internal departments with the relevant clients.
-Building ongoing relationships with key stakeholders at clients.

Provide customer care support to companies:
-Ensure that customers'' expectations are scoped and met.
-Develop initiatives to increase customer satisfaction and retention.
-Present products and services to clients.
-Assisting with any issue an Employer may have around the membership of their employees on the cover.

Conduct general administrative duties:
-Ensure that the necessary departmental reporting is adhered to.
-Ensure that your assigned companies are fully compliant and that the required monthly premiums are paid timeously.
-Accurate reporting of client interactions and demonstrated value added needs to be shown.
-Perform any other task entrusted by Management.

Qualifications:
-Matric

Essential Experience:
- 1-year administrative experience

-Understanding that this role requires you to be confident in speaking and emailing your clients.

Knowledge and Skills:
-Fluent in English and Afrikaans
-Excellent customer service skills
-Good listening skills
-Good interpersonal skills
-Excellent communication skills
-Good computer skills
-Exceptional problem-solving skills
-Good organisational skills