Client Product & Solutions Manager

SUMMARY:
Senior Manager, Client Products and Solutions needed.

POSITION INFO:

Product Research and Development and delivery

Accountable for market research relevant to the client base we aim to service

Understands the industry opportunities, current and future trends, market supply and

demand, pricing, profit drivers, main competitors, and enabling suppliers.

Knowledge and understanding of competitors in - their strengths, weaknesses,

competitive advantages and disadvantages, formal and informal structures and

products

Accountable for the effective design, build and delivery within agreed timelines of the

proposition products, features and solutions – including scoping, design and

implementation of this includes BRS documentation, case studies, test cases

Understands the IT landscape for the selected products and features to ensure

feasibility for the proposition

Facilitate the relationship between various functions that are integral for the delivery

of the proposition and solutions

Analyse and interprets the customer insight and data in terms of the feedback

received on an ongoing basis

Continuously ensures that the solution built is aligned and relevant to the client value

journey.

Remains accountable for the end-to-end client experience.

Product Pricing

Establishment and maintenance of product pricing frameworks

Collaboration with governance & compliance departments, with due consideration of

market trends.

Pricing will be done in collaboration with the relevant business support and distribution

functions

Identify customer/transaction risk and develop mitigating solutions to ensure the structures and pricing are competitive and can meet client requirements.

The ongoing evaluation of product cost structures and market penetration versus the

cost of product delivery, i.e., continuous assessment of overall product profitability and

related drivers.

Stakeholder Engagement and Management

Ensures alignment between all stakeholders through effective communication

Manages the relationships with all internal stakeholders that are part of the

solution.

Socialises all relevant stakeholders about the solution in order to address any

questions and concerns (e.g., risk and compliance).

Provide input into Learning and Development as required to support the launch

of the proposition solution across channels

Go-to Market

Works with the change teams to promote the solution with relevant stakeholders

Guides the change and Marketing teams to articulate the solution and marketing

initiatives required to promote the solution effectively.

Analyses and interprets feedback received from customers and staff regarding the

solution and ensures necessary actions are taken to address issues.

Reporting and Monitoring

Ensures the adoption of the solution with the necessary adoption measures that will

be tracked.

Establishes relevant performance metrics and implements continuous tracking

Ensures adequate reporting is in place for the proposition

Financial Performance

Responsible for the proposition Income Statement (Revenue drivers, cost drivers)

Accountable for ensuring the business case is met by continuously track improvements

of the feature/solution.

People Management

Manages a team (direct and indirect reports) to ensure effective delivery of

objectives.

Supports a culture of a high performing team through performance process, regular

performance feedback and coaching, including addressing poor performance.

Motivates team members and ensures that they receive recognition for work well done

Qualifications

Matric

Undergraduate degree in business and/or commerce

Experience

Minimum 8 years’ experience in transactional and lending products

Minimum 5 years’ experience in Customer Value Management

Minimum 3-5 years Risk & Compliance exposure in financial services

Minimum 5-8 years Product development experience

Minimum 5 years’ experience in Product Marketing

Minimum 5 years Income Statement management

Project management will be an advantage

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