Client Service Manager - Modderfontein, East Rand

My client a leading and well known company based in Moddderfontein (East Rand) requires a competent and experienced Client Service Manager to join their team.

REQUIREMENTS:

Proven track record of experience – evidence of multi-tasking, organisation skills and ability to work under pressure.

Matric ESSENTIAL

A tertiary Qualification will be highly beneficial

Computer skills, and thorough knowledge of Microsoft Office Suite, with emphasis on excellent Excel skills.

2-3 years proven work experience as Client/Customer Service Account Manager.

E-Commerce or Print experience will be advantageous

Certification in Client Relationship management and Business Administration is a plus.

“Can do” attitude, Willingness to see challenges as opportunities

Communication and problem-solving skills

Decision and problem-solving skills

Hands on experience with CRM software and MS Office (MS Excel) ESSENTIAL

Understanding of meeting and exceeding required service level agreements

Excellent organizational and multitasking skills

A team player with high level of dedication

Ability to work in a fast paced and pressurised environment

SA Citizens only

Must be Criminal Clear

Must reside in the Greater Johannesburg area.

KEY PERFORMANCE AREAS

Provide troubleshooting assistance for customer queries

Analyse root cause for issues in order to reduce query management

Provide accurate and timeous reporting for campaigns and projects

Manage internal relationships and escalation protocols as agreed upon with client

Problem solving and feedback to relevant parties (Internal and External)

Manage the priority requests as per clients input

Act as a point of contact between relevant departments

Acknowledge all requests from client and escalate to required departments to action.

Maintain standards and quality of work outputs

Manage the service levels across the departments

In-depth understanding of the Client they are responsible for

Ensure correct and accurate billing for the Client is done at month end