Client Services Manager

 

Recruiter:

Broad Based Executive Appointments

Job Ref:

CM30

Date posted:

Thursday, August 19, 2021

Location:

Johannesburg, South Africa

Salary:

Negotiable


SUMMARY:
Client Services Manager

POSITION INFO:

Objectives of the Position:

Oversee the daily operations of the CS, KAM’s & Forwarding Controllers, to ensure a high level of customer services is achieved.

Education & Work Experience Requirements / Skills :

  • Matric or equivalent of Senior certification
  • Computer literate
  • All modes – Air, Ocean & Road
  • Minimum of 5 years’ experience in Freight Forwarding & Clearing
  • Logistics Diploma or Degree would be advantageous
  • Management position of at least 4 years in Freight Forwarding & Clearing 
  • Marketing experience

 

Principle Accountabilities:

  1. 1.      Client Relationship Management
  • Executive management of key customers
  • Visit clients regular to build & maintain relationships.
  • Actively seeking extended business.
  • Develop & sustain productive internal & external customer relationships
  • Attend to client queries
  • Attend client functions or entertain them where required
  • Roster staff for rugby games and other client events
  • Monitor client call report by the team
  • Ensure the team visits clients and add to weekly reports to management
 
 
  1. 2.      Operations
  • Manage & control the Customer Service team & all its processes, and ensure compliance to the same
  • Ensure that customers are receiving world class service
  • Ensure that staff give accurate, meaningful and timely information to clients
  • Ensure that staff send out status reports as per the clients requirements
  • Ensure staff update FI’s for existing clients and proposals, when required
  • Monitor shipment volumes and count reports
  • Provides figures to team and branch manager
  • Create volume trend reports to be able to assist the team and clients

3. Network management

4. Manage and control bracnh and customer rates

5. Recruit and appoint best candiates in vacant positions

6. Ensure staff act professionally ar all times woth their interaction with clients



 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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