Client Services Manager

Recruiter:

Broad Based Executive Appointments

Job Ref:

CM30

Date posted:

Thursday, August 19, 2021

Location:

Johannesburg, South Africa

Salary:

Negotiable

SUMMARY:
Client Services Manager

POSITION INFO:

Objectives of the Position:

Oversee the daily operations of the CS, KAM’s & Forwarding Controllers, to ensure a high level of customer services is achieved.

Education & Work Experience Requirements / Skills :

Matric or equivalent of Senior certification
Computer literate
All modes – Air, Ocean & Road
Minimum of 5 years’ experience in Freight Forwarding & Clearing
Logistics Diploma or Degree would be advantageous
Management position of at least 4 years in Freight Forwarding & Clearing
Marketing experience

Principle Accountabilities:

1. Client Relationship Management

Executive management of key customers
Visit clients regular to build & maintain relationships.
Actively seeking extended business.
Develop & sustain productive internal & external customer relationships
Attend to client queries
Attend client functions or entertain them where required
Roster staff for rugby games and other client events
Monitor client call report by the team
Ensure the team visits clients and add to weekly reports to management

2. Operations

Manage & control the Customer Service team & all its processes, and ensure compliance to the same
Ensure that customers are receiving world class service
Ensure that staff give accurate, meaningful and timely information to clients
Ensure that staff send out status reports as per the clients requirements
Ensure staff update FI’s for existing clients and proposals, when required
Monitor shipment volumes and count reports
Provides figures to team and branch manager
Create volume trend reports to be able to assist the team and clients

3. Network management

4. Manage and control bracnh and customer rates

5. Recruit and appoint best candiates in vacant positions

6. Ensure staff act professionally ar all times woth their interaction with clients

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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