Client Solutions Specialist

Recruiter:

MECS Africa

Job Ref:

JHB008202/LM

Date posted:

Thursday, January 7, 2021

Location:

Johannesburg, South Africa

Salary:

200 000 PA

SUMMARY:
Our client in Waverley is looking for a tech-savvy, bright, client service-obsessed individual with strong problem-solving skills for our Client Solutions Specialist role. The role requires the learning and understanding of Client's software technology to provide high-level technical support and problem solving to the third-party clients to ensure maximum adoption and utilisation of the solutions.

POSITION INFO:

Key Role and Responsibilities;

This role will include, but not be limited to the following responsibilities and functions:

The proactive and effective daily management of the service desk.
Proactive monitoring of all support ticket queries and requests logged.
Ensuring that support assistance is logged through client’s ticketing system to ensure that all support can be quantified and analysed accurately on a weekly and monthly basis.
All tickets received must be responded to in the prescribed time frame and all necessary investigations must be conducted to analyse the classification and nature of each support ticket. Support tickets will need to be extensively investigated before ticket escalation to the implementation team or development team.
Accurate reporting of support trends monthly to identify support categories, product excellence requirements, training deficiencies or integration related issues.
To assist with the creation of support processes, escalation processes and efficiency measures to ensure the reduction of repeat tickets and to ensure customer service excellence.
To assist with the creation of an online repository of support documentation, videos and resources to ensure client self-sufficiency and independent usage of client’s software.
Ensure that client service standards and SLA’s are met
Report to the Manager: Service Excellence
Solarwinds Orion Dashboard monitoring
SW Orion Dashboard maintenance
SW Orion Alert creation and management

Experience and skills

Minimum of 1 to 2 years working experience in a support desk or server/network admin role
Experience in a software company support desk role – recommended
Strong technical support experience
Computer literacy
Resourceful and a self-initiator and self-starter
Proactive and takes charge
Analytical with good problem-solving and investigative skills
Can-do attitude with an exemplary work ethic
Highly reliable and accountable - follows through on commitments
Critical thinker that can think systemically and analyse risk
Good team player

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Sales / Solutions Consultant – Perm – Hybrid – R460K per annum
Location: Johannesburg
Salary: 460000
Sales / solutions Consultant – Perm – Hybrid – R460K per annum
1 day ago

Project Accountant and Compliance Specialist
Location: Johannesburg
Salary:
Managed Talent solutions' external client is looking for a Project Accountant and Compliance specialist for one of their clients based in Rosebank. You must have experience in managing project financial expenditure, governance and reporting including month/quaerter and year end. This is a fixed contract engagement to end of January 2026.
1 day ago

Application Support Specialist
Location: Johannesburg
Salary: 400 000 Annually
An established client in the information technology sector is looking for an Application Support specialist to maintain and enhance business-critical applications. This is a hybrid role offering exposure across CRM, finance, and contract management systems. Join a cross-functional team committed to high-impact IT support and continuous improvement.
1 day ago

Head: Non-Life Pricing & Structuring
Location: Johannesburg
Salary:
Head: Non-Life Pricing & Structuring A market-leading player in the insurance solutions space is seeking a dynamic Head of Non-Life Pricing & Structuring (Cell Captive) to lead its high-performing technical team. This is a rare opportunity to play a pivotal role in shaping innovative non-life insurance solutions in a fast-paced and evolving environment.
2 days ago

.NET Developer
Location: Sandton
Salary: Market Related
.NET, Developer
3 days ago

Portfolio Manager â Life Insurance
Location: Johannesburg
Salary:
Are you a relationship-driven professional with technical depth in life insurance products? Do you thrive on managing complex portfolios, engaging with stakeholders across the insurance value chain, and driving sustainable growth in a highly regulated environment? A market-leading insurance group is looking for a dynamic Portfolio Manager to join their Life team and take ownership of a growing por...
3 days ago

Trade Compliance Specialist MUR
Location: Johannesburg
Salary:
A Global Leader in cross-border IT Hardware and Medical equipment logistics, specialising in end-to-end trade compliance, import/export services, and international delivery are looking for a Trade Compliance specialist to join their team!Operating in over 200 countries and territories, they help organisations overcome regulatory and logistical barriers to move high-value technology and medical ass...
4 days ago

Strategic Management Consultant
Location: Johannesburg
Salary:
Got Strategy in Your DNA? Let’s Consult Your Next Move! Are you the kind of person who sees business problems and thinks, “Now that’s a strategy session waiting to happen”? Do you turn chaos into clarity faster than you can say “synergy”? Then it's time to make your next power play with a sharp, boutique advisory firm that’s as obsessed with impact as...
5 days ago

Business Analyst (Projects)
Location: Johannesburg
Salary: 360000 Annually
ððGot a Sixth Sense for Spreadsheets and Strategy?ðð Do you track projects like a hawk, gather data like a detective, and still have time to make sense of it all? Then this boutique advisory firm has your next plot twist—and it's all business.
5 days ago

Senior Key Account Executive
Location: Johannesburg
Salary:
We are looking for an experienced KEY ACCOUNT MANAGER to join a leading insurance company, that specialises in offering of insurance products for employees across many industries, assisting with COID cover, occupational injuries cover, funeral cover and more.
5 days ago

Client Solutions Specialist

Similar jobs you might be interested in:

Create a free job alert for Client Solutions Specialist in Johannesburg