Senior Key Account Executive

SUMMARY:
We are looking for an experienced KEY ACCOUNT MANAGER to join a leading insurance company, that specialises in offering of insurance products for employees across many industries, assisting with COID cover, occupational injuries cover, funeral cover and more.

POSITION INFO:
JOB DESCRIPTION:


Job Title: Senior Key account Executive
Employment Type: Permanent
Work Location: Johannesburg



JOB CONTEXT:
Step into a high-impact role where relationships drive results!
Reporting to the Head of Alternative Distribution, the Senior Key Account Executive will be the powerhouse behind driving revenue growth through smart planning, strategic thinking, and relationship mastery. In this role, you won’t just manage accounts—you’ll own them, nurture them, and unlock their full potential. You’ll be the go-to partner for key clients, building meaningful, long-lasting relationships while spotting exciting opportunities to grow the business and make a real difference.

DUTIES AND RESPONSIBILITIES:
Key Account Management:

• Manage a portfolio of key and strategic customer and intermediary relationships personally.
• Develop and execute tailored solutions and strategies for customers to ensure their ongoing satisfaction and loyalty while also enhancing profitability.

• Build, develop and implement a relationship management plan for strategic, complex accounts to build key relationships at national level.
• Coordinate the engagement of own organization with the partner organization to ensure effective two-way flow of information and resolution of issues.
• Manage key partner relationships to ensure their ongoing satisfaction and loyalty.
• Oversee the implementation and maintenance of the partner relationship management system (CRM) within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of partner relationships.
• Develop and implement relationship management plans for complex potential partner accounts to identify and build relationships with relevant decision makers and influencers within the partner organization and to enable effective two-way flow of information and resolution of issues.

• Consult with a range of partner representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of partner requirements.

• Leverage a cross-functional internal team (for example, technical, commercial, and legal) to configure a complex tailored or bespoke product and services solution and associated contractual terms that meet the partners mid- to long-term needs at a national/key operating unit level.
• Negotiate agreement with the partner and internally with commercial colleagues to ensure that partner requirements are met at an acceptable level of profitability and cash flow or review and authorize complex sales proposals from team members that deviate from standard terms, escalating issues to senior management where appropriate.

• Develop internal plans and work collaboratively with other departments to improve internal relationships and build strong external partner relationships.

• Develop a personal network across business sectors and represent the organization at sector events.
• Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.

• Monitor and review performance and behaviours within area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct.

• Act as subject matter expert in an area of growth strategy, product policy, regulation, or operational management for the team.
• Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

• Knowledge of the group strategy and its applications, along with a strong understanding of the client’s insurance plan for their workers and challenges.
• Collaboration.
• Relationship management.
• Service management.
• Business Insight.
• Management of Complexity.
• Ensure Accountability.
• Organizational Savvy.
• Communicate Effectively.
• Build Networks.
• Direct Work.
• Financial Acumen.
• Strategic Mindset.
• Optimizes Work Processes.

• Bachelor’s Degree in Economics, Business Management or Equivalent
• Post Graduate Degree is advantageous.
• A minimum of 6 years relevant experience of which 3 years should be in planning and managing resources to deliver predetermined outcomes as required.
• Experience working in insurance, and networks in mining, metal industries and local government.

• Compensation will be determined based on qualifications, applicable experience, and previous earnings.