Cloud Services Manager

SUMMARY:

POSITION INFO:
Key Responsibilities Cloud Governance & Service Delivery Oversee the performance, availability, security, and resilience of Azure, Microsoft 365, and AWS environments. Ensure cloud services meet agreed SLAs, operational standards, and governance requirements. Act as the escalation point for major cloud-related incidents and service disruptions. Drive operational excellence through effective incident, problem, change, and capacity management practices. Managed Service Provider (MSP) Management Manage third-party cloud service providers responsible for day-to-day cloud operations and support. Monitor vendor performance against SLAs, KPIs, and contractual commitments. Lead regular service review meetings and ensure timely resolution of operational issues. Ensure provider resources, skills, and support capabilities remain aligned to business needs. Microsoft Azure, Microsoft 365 & AWS Oversight Oversee cloud infrastructure, networking, identity, storage, backup, disaster recovery, and platform services. Ensure governance, security, monitoring, access controls, and best-practice standards are maintained across all cloud platforms. Manage cloud consumption, performance, optimisation, and operational risks. Ensure strong identity and access management controls, including MFA, role-based access, and privileged access management. Licensing, Financial & Cost Management Manage cloud licensing, subscriptions, and usage across Azure, Microsoft 365, and related platforms. Monitor cloud expenditure and identify opportunities for cost optimisation and efficiency improvements. Support budgeting, forecasting, and financial planning for cloud services. Security, Risk & Compliance Ensure cloud environments comply with organisational security policies, regulatory requirements, and governance standards. Oversee vulnerability management, security monitoring, audit support, and remediation activities. Collaborate with Security and Risk teams to address cloud-related risks and compliance requirements. Reporting & Stakeholder Management Provide regular reporting on service performance, cloud costs, security posture, licence utilisation, risks, and operational KPIs. Build strong relationships with business stakeholders and ensure cloud services support strategic and operational objectives. Drive continuous service improvement, governance maturity, and operational efficiency across cloud environments. Required Skills & Experience Strong knowledge of Microsoft Azure, Microsoft 365, and AWS . Experience managing cloud service providers and vendor relationships. Knowledge of cloud governance, security, identity management, and compliance frameworks. Experience managing multi-tenant cloud environments. Strong understanding of cloud licensing, cost optimisation, and financial management. Knowledge of IT Service Management (ITSM) processes, including Incident, Problem, Change, and SLA Management. Excellent stakeholder engagement, communication, reporting, and problem-solving skills. Qualifications & Experience Relevant Degree, Diploma, or qualification in Information Technology or a related field. 5-8 years' experience in cloud operations, infrastructure, or cloud management roles. Minimum 3 years' experience managing cloud service providers, managed services, or operational support teams. Proven experience supporting enterprise Azure, Microsoft 365, and AWS environments. Experience in cloud governance, licensing, and cost optimisation initiatives. Preferred Certifications Microsoft Azure Administrator Associate (AZ-104) or equivalent. Microsoft 365 Associate certification or higher. ITIL Foundation (or higher). Security certifications such as SC-300, SC-200, or equivalent are advantageous. Personal Attributes Strong operational and governance mindset. Service-oriented with excellent stakeholder management skills. Commercially aware with strong vendor and financial management capabilities. Analytical, organised, and detail-oriented. Able to communicate effectively with both technical and business audiences. Committed to continuous improvement, cloud optimisation, and service excellence. Apply now! For more IT jobs, please visit I also specialise in recruiting in the following: Software Development Data Engineer Data Analyst Infrastructure Architecture ... and more! If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles \/ positions. For more information contact: Sfundo Shoba