Cluster Manager, East London

SUMMARY:

We are seeking a Cluster Manager for a permanent role based in East London, Eastern Cape.

POSITION INFO:

Applicants are required to meet the following criteria:

• Higher Certificate / National Diploma / Degree
• Valid drivers and extensive travel required
• FMCG Sales / Customer Relationship Management experience
• 3-5 years’ customer account management experience in fuel / related industry
• Intermediate computer literacy in Excel, Word, PowerPoint and Outlook
• Knowledge of SHEQ and regulatory requirements within the fuel / related industry
• Behavioral attributes include: self-management, positive conflict resolution, organizational skills, commitment, honesty, communication, relationship building, customer service excellence, good work ethic, training skills, enthusiasm, attention to detail, problem identification, adaptable, innovative, ability to work under pressure
• Due to their equity standing, an EE candidate is sought

• Development of service station business plans in conjunction with retailers
• Execution of business plans and monitoring of achievements with corrective action to ensure achievements in line with key performance indicators
• Monthly calls in line with agenda
• Sales target achievement against sales budget
• Optimal resource allocation
• Provision of market intelligence to management and point of contact for retailers on operational issues
• Dealer Compliance in line with organizational and regulatory requirements
• Payment for product in line with policy
• Customer Service Agent and image stewardship evaluations
• Dealer Satisfaction Index / Relationship Management via Retailer surveys
• Dealer support
• Training and subject matter expertise on process and standards
• Accurate wet stock management
• Corrective action in conjunction with maintenance and logistics teams as required