Collections Manager

Recruiter:

Smith Garb & Associates

Job Ref:

JHB007956/YP

Date posted:

Friday, February 13, 2026

Location:

Midrand, South Africa

Salary:

40 000

SUMMARY:
ð¨ Collections Manager (Hybrid)
Role Purpose:
The Collections Manager is responsible for recovering outstanding rental from customers, ensuring timely payments, reducing bad debt, and maintaining positive customer relationships. The role requires strong negotiation skills, attention to detail, and the ability to manage high-volume credit accounts in a structured and professional manner.

POSITION INFO:

Key Responsibilities

Credit Risk Management

Identify alternative data sources to improve scoring accuracy
Implement debi checks and other mechanisms to enhance collections
Optimise customer onboarding and manage system integrations
Develop and enforce company credit policies

Debt Collection & Payment Management

Oversee a call centre with high automation (bots, WhatsApp, email, SMS)
Contact customers to collect outstanding payments
Negotiate repayment arrangements, settlements, and plans
Escalate high-risk or complex accounts

Customer Account Management

Monitor accounts daily for overdue payments
Reconcile accounts and resolve billing discrepancies
Review credit limits and recommend adjustments

Compliance & Regulatory Requirements

Ensure all collections activities comply with regulations and internal policies
Handle customer information confidentially and ethically
Follow legal procedures for external collections or legal action

Reporting & Administration

Prepare daily, weekly, and monthly collections reports
Analyse data and maintain dashboards and management reports

Customer Service

Offer solutions to resolve payment challenges while protecting company interests
Collaborate with internal teams (sales, finance, customer service) and external partners

Key Performance Indicators (KPIs)

Bad debts written off remain below 12–15%
Customers who never pay remain below 10%
Fraudulent accounts remain below 5%

Qualifications & Experience

Bachelor’s Degree or Diploma in Finance, Business Management, or relevant qualification, or equivalent experience
8–10 years’ experience in credit control and debt collection
Proven experience optimising loan management systems and automating processes
Strong understanding of relevant regulations
Experience in retail credit, consumer lending, micro-lending, or FMCG collections

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