Collections Strategy Manager

SUMMARY:
A leading financial services company is seeking a strategic and analytical Manager: Collections Strategy to join their team. This role will report to the Head of Collections and ECM Strategy and is responsible for developing and overseeing the company’s collections strategy, driving portfolio growth, optimising models, and fostering strong stakeholder relationships both internally and externally.

POSITION INFO:
Key Responsibilities:

• Lead the strategic development of the collections function, identifying opportunities to improve efficiency, effectiveness, and portfolio performance.
• Design, implement, and monitor collections models and strategies across the lifecycle.
• Analyse portfolio-level data to identify risk factors, diagnose root causes, and propose actionable solutions, including code optimisation and reporting automation.
• Build and review monthly collection targets, track performance, and collaborate with BI teams to ensure dashboards and reporting are accurate and actionable.
• Recommend and implement champion/challenger strategies to enhance portfolio profitability.
• Integrate data-driven approaches into operational processes to improve collections and recoveries.
• Optimise campaign plans and ensure efficient use of resources and tools.
• Identify enhancements to operational systems, processes, and policies to support business objectives.
• Communicate complex technical insights clearly to non-technical stakeholders.

• Education: Honours degree or equivalent in BCom (Maths, Stats, Finance), Economics (with Econometrics), Actuarial Science, or BSc Engineering
• Experience: 5+ years’ experience in a similar role
• Skills:
  • Strong analytical and reporting skills (SQL, R, Python, AWS, Advanced Excel)
  • Banking or financial services experience is advantageous