Commercial & Customer Relationship Manager

SUMMARY:
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POSITION INFO:
§  Responsible for building strong customer relationships, identifying new business opportunities and supporting sustainable revenue growth. §  Must be highly credible and commercially astute individual who can build strong relationships at multiple levels within customer organisations, develop an extensive professional network and act as a trusted commercial partner to our key customers. §  Must combine excellent interpersonal and communication skills with commercial acumen and have the ability to lead and develop a small commercial team. §  The position requires a highly visible, customer-focused individual who is comfortable engaging with senior management, customers, suppliers and internal stakeholders and who can represent the Company professionally in all interactions. §  Develop, maintain and strengthen strategic relationships with existing and prospective customers. §  Establish strong relationships at multiple levels with the customers, from purchasing teams through to senior management and executive stakeholders. §  Proactively identify customer concerns and ensure timely resolution through the appropriate internal support functions. §  Establish the Company as a trusted and preferred supplier\/strategic business partner. §  Conduct regular customer visits to maintain strong customer engagement and networking. §  Identify and pursue new business opportunities aligned with the Company's strategic objectives and core competencies. §  Build and maintain a strong commercial and industry network. §  Monitor market trends, competitor activity, customer strategies and emerging opportunities. §  Work closely with engineering, operations, finance and project management to ensure commercial proposals are both competitive and executable. §  Understand product costing, pricing structures, margins. §  Participate in commercial negotiations with customers. §  Represent the Company at industry events, conferences, customer forums and networking platforms i.e, Naacam. §  Stay informed on industry developments, localisation opportunities, technology trends and changes in customer requirements. §  Ensure all written communication is accurate, clear, commercially appropriate and professionally presented. Essential Skills required §  Exceptional customer & relationship management §  Exceptional interpersonal and relationship building skills. §  Excellent written and verbal communication skills. §  Strong ability to establish trust and credibility quickly. §  Comfortable engaging with customers at senior management and executive level. §  Strong customer-service orientation. §  Ability to manage difficult customer situations professionally and constructively. §  Ability to communicate complex commercial issues clearly and concisely. §  Excellent presentation and negotiation skills. Minimum Qualifications & Experience §  Relevant tertiary qualification in Business Management, Commerce, Marketing, Engineering or a related discipline. §  Minimum 5 to 8 years commercial, sales, business development or customer relationship management experience. §  Proven experience managing key customer relationships. §  Demonstrated success in developing new business and\/or growing existing customer accounts. §  Experience dealing with OEMs, Tier 1 suppliers or large corporate customers would be highly advantageous. §  Strong MS Office and presentation skills. §  Valid driver's licence and willingness to travel. §  The ideal candidate must be a high-energy, commercially minded relationship builder who enjoys being in front of customers and creating opportunities. §  They should be someone who can walk into a customer's organisation, quickly establish credibility, understand the customer's business and identify opportunities to create value.