Commercial & Export Coordinator

SUMMARY:
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POSITION INFO:

Position Overview

The Commercial & Export Coordinator is responsible for providing operational, administrative, and customer-support functions to both the Commercial Division and the Export Division. The role ensures smooth coordination between internal departments, assists with tender documentation, manages daily administrative workflows, and supports export customers with queries, quotations, order tracking, and after-sales assistance.

2. Key Responsibilities

1. Commercial Division Support

- Coordinate commercial division administrative activities.

- Assist with preparation, submission, and follow-up of tender documents.

- Ensure all HS training is up to date for the team

- Track tender progress and maintain tender registers.

- Assist with pricing requests, configurations, and lead-time queries.

- Prepare quotations, proposals, and documentation.

- Assist with the booking of all travel and accommodation as and when required

1. Export Division Support

- Support export customers with queries, pricing, and product information.

- Process orders on behalf of franchises and / or distributors as and when required to facilitate selling capacity growth

- Assist with order creation and export documentation.

- Coordinate with accounts, production, logistics, and dispatch.

- Maintain accurate export records.

- Assist with the booking of all travel and accommodation as and when required

1. Administrative & Operational Tasks

- Maintain reports and update internal systems.

- Maintain an up-to-date log of all international agreements

- Coordinate meetings and prepare minutes.

- Prepare presentations and customer documents.

3. Competencies & Skills

Technical Skills:

- Knowledge of Trellidor products.

- Tender and commercial process experience.

- Export documentation and logistics knowledge.

- MS Office and ERP/CRM proficiency.

Soft Skills:

- Strong communication and customer service.

- High accuracy and attention to detail.

- Strong planning and organisational skills.

- Ability to multitask and solve problems.

4. Qualifications & Experience

- Matric required.

- Business Administration would be advantageous.

- 2–5 years admin, commercial, or export support experience.

- Manufacturing or technical industry as well as construction and building industry experience.

- Tender experience is highly beneficial

Experience trading with African countries highly beneficial

5. Reporting Structure

Reports to: Commercial & Export Manager

6. Key Performance Indicators (KPIs)

- Accuracy and timeliness of tender submissions.

- Export customer satisfaction.

- Turnaround time for quotes and responses.

- Accuracy of export documentation.

- Quality of reporting and internal communication.

7. Personal Attributes

- Professional and solutions-driven.

- High integrity and confidentiality.

- Punctual time keeping

- Calm under pressure.

- Customer-focused team player.

- Exceptional communication skills both internal and external

8. Working Conditions

- Office-based.

- Flexibility during peak tender/export periods.

- Occasional communication across time zones will be required