Commercial Parts Claims Administrator - Johannesburg Central

SUMMARY:
Remuneration: R 11 000 - R 12 000 dependent on skillset and experience

Purpose Of The Job:
The Commercial Parts Claims Administrator is responsible for the accurate and efficient administration of commercial motor claims. The role involves applying sound judgment in determining claims strategies, assessing repair quotations, authorising and processing windscreen claims when required, and ensuring fair and cost-effective claim outcomes. The position also includes auditing parts pricing, discounts, and claim files for accuracy and compliance, liaising with panel beaters to resolve queries, and completing ad hoc tasks to support effective claims operations.

POSITION INFO:
Key Responsibilities:
Principal Accountabilities

Claims

• Apply judgment on claims strategy with partially damaged vehicles in order to determine method of handling each claim
• Apply pre-plan judgment on quantum vs. agreed value
• Assess, plan and check quotations at reporting
• Grant authorisation for windscreen repairs when the Claims Administrator is not available
• Process windscreen payments when the Claims Administrator is not available

• Check/audit the mark-up on spares immediately and ensure accuracy
• Ensure correct discounts from Agents on parts purchased are given and invoiced accordingly
• Audit claim files (casting, fairness and accuracy)

• Recommend, resolve and address queries with Panel beaters
• Attend to all ad hoc tasks when required

• Feedback from service providers, clients, brokers and staff
• Accuracy of processing
• Timely processing
• Response times within HCV service commitments
• Cost savings

• Constant interaction and team relationship with the Claims Manager and Claims personnel
• Contact with Service Providers, Brokers and Clients where necessary

• Needs to exercise initiative and judgement based on data and logic, within set parameters and guidelines
• Daily processing occurs within set procedures
• Needs to exercise diplomacy when dealing with suppliers and service providers

• Grade 12
• PC Literate (MS Office)
• Good understanding of commercial vehicle components, original equipment manufacturer vs alternate
• Interpersonal competencies
• Communicates clearly and reasons logically (written and verbal)
• Customer Service Orientation
• Respects and works well with others
• Operates as a team player
• Personal competencies
• Prioritises, follow-up and orders work in a methodical manner
• Conscientious -meets deadlines and pays attention to detail to ensure quality
• Able to motivate ideas and justify work presented
• Displays integrity and honesty
• Is meticulous and organised
• Able to deal with time pressure and maintains a level head
• Analytical by nature
• Displays strong mathematical ability with precision and accuracy