Commercial Service Leader

Take the Lead in Delivering Exceptional Service Performance

Key Responsibilities

Employee Management

• Lead, coach, and develop employees through ongoing training and development initiatives.
• Foster a positive and engaged work environment that encourages employee participation and continuous improvement.
• Set clear performance objectives and conduct regular performance reviews.
• Manage employee performance through consistent feedback and support.
• Conduct regular team meetings to ensure alignment and effective communication.
• Ensure compliance with all safety practices, company standards, and statutory requirements. 

Customer Service Management

• Build and maintain strong relationships with customers through regular interactions and proactive communication.
• Conduct planned customer visits to address concerns and strengthen partnerships.
• Provide customers with updates regarding equipment performance, maintenance requirements, and future recommendations.
• Drive customer satisfaction initiatives and implement action plans based on customer feedback and survey results.

Financial Management

• Safeguard revenue streams and contribute to the profitability of the business unit.
• Drive achievement of operational and financial targets.
• Manage resources effectively while protecting company assets.
• Monitor budgets, track performance against targets, and address deviations where necessary. 

Operational Excellence

• Ensure strict adherence to company policies, procedures, and operational processes.
• Monitor service delivery standards and ensure compliance with contractual obligations and regulatory requirements.
• Champion a culture of health, safety, and quality throughout the operation.

Minimum Requirements

• Minimum 3 years' experience within a service management environment.
• Tertiary qualification, preferably in Engineering or a Commercial-related field.
• Technical industry experience will be highly advantageous.
• Demonstrated ability to manage people, performance, and customer relationships.
• Strong commercial awareness with a focus on achieving business objectives. 

Key Competencies

• Strong leadership and team management skills
• Customer-focused approach
• Excellent interpersonal and communication skills
• Results-driven mindset
• Strategic thinking and planning ability
• Project management capability
• Strong attention to detail and process adherence
• Team-oriented approach
• Good collaboration and stakeholder management skills
• Understanding of health and safety requirements 

Why Apply?