Corporate Health Manager

SUMMARY:
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POSITION INFO:

The Corporate Health Manager plays a critical role within the business development team, focusing on enhancing sales and market penetration of the Scheme in key target segments. This role will lead a team of consultants and agents, ensuring exceptional client service, and fostering strong relationships with corporate clients.

Duties & Responsibilities

Portfolio Management:

• Develop and manage client portfolios, ensuring effective coverage across different paypoints and brokers
• Structure and allocate team resources to optimize performance and client coverage
• Assess and adjust team resourcing and structuring based on market demands and strategic objectives

Team Management:

• Lead and manage a team of Corporate Health Consultants and Admin Agents
• Set performance targets and monitor team progress
• Conduct regular team meetings and performance reviews

Sales and Marketing:

• Develop and execute sales strategies to achieve targets
• Participate in sales and marketing initiatives tailored to the specific target market
• Leverage relationships to create opportunities for value-added products
• Monitor service quality and implement improvements as needed

Client Relationship Management:

• Build and maintain strong relationships with sector-specific brokers and clients
• Ensure high levels of client satisfaction and address any issues promptly and according to SLA
• Develop and implement retention strategies for existing clients

Performance Monitoring and Reporting:

• Establish KPIs for the team and monitor performance metrics
• Provide regular performance reports to the Business Development Manager
• Analyse market trends and competitor activities to inform strategies

Regional Office Management:

• Oversee the day-to-day operations of the regional office, ensuring an efficient, professional, and compliant working environment that supports business objectives.
• Manage all regional office facilities and assets, including lease agreements, landlord and vendor relationships, office maintenance, equipment, storage facilities, and operational expenditure.
• Ensure compliance with health, safety, security, and regulatory requirements, while maintaining business continuity, operational readiness, and effective office administration processes.

Desired Experience & Qualification

• 3-5 years of experience in the private health or medical scheme industry
• Experience with brokers and/or clients in corporate industry
• Business degree advantageous
• Excellent presentation and communication skills
• Proficiency in MS Office suite
• Experience in managing teams and broker relationships
• Proven sales experience
• Must meet the "Fit and Proper" criteria as set out by the Financial Sector Conduct Authority (FSCA)
• NQF Wealth Management qualification or equivalent essential
• RE5 Regulatory Examination is preferred
• Willingness to work extended and flexible hours as necessary
• Travel will be required for the purpose of meeting with clients and/or stakeholders

Competencies:

• Strong leadership and team management skills
• Excellent interpersonal and communication abilities
• Strong problem-solving and analytical skills
• Ability to thrive in a target-oriented environment
• High-quality orientation and organizational skills
• Proactive and customer-oriented

Package & Remuneration

Market-related (depending on experience and education)