Credit Life Claims Assessor

Recruiter:

Jenrecruitment

Job Ref:

250300

Date posted:

Monday, June 29, 2026

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:
An established financial services company is looking for an experienced Claims Assessor to join its Credit Life Claims team. This role is ideal for a detail-oriented professional with a solid background in Life Insurance claims assessment who thrives in a fast-paced environment. Key Responsibilities Assess and process Credit Life insurance claims, including death, disability, retrenchment, funeral, critical illness and related benefits. Obtain outstanding claim documentation and liaise with clients, hospitals, medical practitioners and medical aids. Evaluate medical information and policy terms to make accurate claim decisions. Liaise with reinsurers regarding claim outcomes. Handle client queries telephonically and via email. Authorise and arrange claim payments. Prepare management reports, timelines and audit documentation. Assist with claims process improvements and general claims administration. Minimum Requirements Matric with a relevant tertiary qualification. Minimum 3 years' experience assessing and processing Life Insurance claims . Thorough understanding of Life Insurance products and policy wording. Strong investigation and analytical skills. Intermediate Microsoft Office skills (Excel, Word & Outlook). Excellent written and verbal communication skills. Strong planning, organisational and time management abilities. Able to work independently, within a team and under pressure while meeting daily targets and service levels. Advantageous RE5. Wealth Management qualification. Claims Assessing or other relevant Life Insurance industry certification. If you have a passion for claims assessment, excellent attention to detail and experience within the Life Insurance industry, we'd love to hear from you. Application Notice We receive a high volume of applications and carefully review each one. If you do not hear from us within 14 days, please consider your application unsuccessful. By applying, you consent to your information being processed and stored for recruitment purposes in line with POPIA.

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