Customer Insights Specialist – Cape Town – up to R700k per annum

SUMMARY:
Customer Insights Specialist – Cape Town – up to R700k per annum

POSITION INFO:

A venture startup providing unique insights into consumer behaviour for investors and corporate clients with a mission to deliver differentiated and in-depth consumer research, shaping investment decisions and strategic moves in the market is looking for a Customer Insights Specialist whose attention and efforts are on understanding customers (or customer segments) and proactively addressing different customer/client needs with the ability to understand and interpret a range of information and data in a way that gives meaning to marketing and communications and make it more effective with the ability to provide due consideration to risks, rewards and the cost of control measures in evaluating business opportunities, process and system changes.

Job purpose description:

• Assist Customer Insight manager in applying the client service vision for Investor Service SA & ROA into delivering exceptional customer experience
• Post settlement query resolution being the main focus & includes settlement cash and custody account query types
• Effectively manage all client queries within specified timelines.
• Provide consistent quality and complete responses to client
• Drive automation to eliminate queries & provide possible solutions for service, system and process improvement within Investor Services
• Understand the risks associated with dealing with customers, customer queries and the dissemination of confidential information – retain a high level of integrity and ethical standards
• Support SA Hub clients with query resolution beyond South Africa
• Efficient and effective service by ensuring that all queries are completed timely

Qualifications and Experience:

• University degree in Computer Science, Data Engineering or a comparable field of study with a focus on data intensive applications
• Relationship Management – Enterprise

The Reference Number for this position is NG58794 which is a Permanent Hybrid position based in Cape Town offering a salary negotiable between R500k to R700k per annum negotiable on experience and ability. Contact Nokuthula at nokuthulag@ e-merge.co.za or call her on to discuss this and other opportunities.

Are you ready for a change of scenery? E-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the e-Merge website style="text-decoration: underline;"> for more great positions.

Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals!