Customer Key Accounts Manager –Capital

SUMMARY:
Our client in the East Rand is looking to fill a position for a Key Account Manager. The successful candidate will be Responsible to the Group Sales Manager for the management of Key customer relationships

POSITION INFO:

For the purpose of developing solutions to solve their mining production and safety problems by profitably selling the company’s capital equipment and service products fit for their purpose.To ensure all aspects of customer relationships are maintained in good order through continual interaction, relationships and network building by solving queries, operational issues and product support. To commit to, develop, grow and achieve established sales targets, understand the customer buying cycles and forecast future sales. Thoroughly know and sell with confidence the products, their application and changing market driven technologies.

• Agree to and accept the executive responsibility with accountability for allocated key customer relationships, maintaining effective and reliable long-term relations.
• Successfully achieve established sales targets and goals, including margins with accurate achievable forecasts.
• Assume the lead project management role in developing and managing service and product support interventions including product trials and performance tests etc.
• Know the products thoroughly, their applications, features, benefits to develop sound value propositions.
• Commit to and take responsibility for ensuring aftermarket product support with each Key customer, attend regular engineering meetings and become involved in the project management of service and aftermarket support initiatives and approved sales strategies.
• Visit underground operations to review the products in operation, determine the customer satisfaction and production performance according to their expectations, offer solutions for improvement and future innovation.
• Interact with key customers at all levels, on a business and social, but professional level to build relationships and trust.
• Utilize sales learning, product knowledge and experience to understand the customer production challenges, needs and concerns and develop strategies to provide equipment and product support solutions that meet these needs safely and profitably, establishing a win-win
• Develop a pro-active approach to the business, understanding the local business environment, the individual customer preferences, alliances and commitments, and developing strategies to work with and around these for new business
• Monitor, Company image, Asset Management , product support, management reports

Requirements

• Formal Technical Qualification (BSc, B. Tech, Diploma Engineering or Sales Management)
• Minimum 5 years’ experience in the mining and capital sales OEM industry.
• Must be capable of establishing credible relations with external/internal clients, senior and executive management, project and programme personnel as well as subordinate staff, quickly and confidently as necessary.

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