Customer Orders and Procurement Coordinator

SUMMARY:
Introduction:
Our client is looking for a proactive and detail-oriented Customer Orders and Procurement Coordinator to join their team in Sunderland Ridge, Centurion, Gauteng. The successful candidate will be responsible for coordinating customer orders and ensuring effective communication between customers, production and suppliers. This role is suited to an individual with strong follow-up skills, the ability to work under pressure and a customer-focused approach, ensuring orders are accurately managed and customers receive timely feedback throughout the process.

Job Purpose:
To coordinate and facilitate the effective flow of information, materials and requirements between suppliers, production and customers, ensuring that procurement and production-related requirements are followed up and completed within required deadlines. The role requires strong follow-through, attention to detail and the ability to manage multiple priorities while working under pressure.

POSITION INFO:
REQUIREMENTS Minimum education (essential): National Senior Certificate (Grade 12) Minimum applicable experience (years): 3 years' relevant administrative, procurement, production coordination or supply chain experience Required nature of experience: Experience coordinating between suppliers, internal teams and\/or customers Experience with supplier follow-ups, obtaining availability, pricing and lead times Experience working with procurement or raw material requirements Skills and Knowledge (essential): Strong coordination and follow-up skills Good communication and interpersonal skills Other: Fluent in English Own transport and valid driver's licence. KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES Customer Order Confirmation Receive, coordinate and track customer orders from initial request through to completion. Ensure customer orders are accurately captured and communicated to the relevant internal teams. Ensure customer requirements, quantities and deadlines are clearly communicated. Monitor the progress of customer orders against agreed timelines. Customer Communication & Feedback Provide customers with regular and accurate feedback on order status, availability, production progress and expected delivery dates. Proactively follow up on outstanding information and communicate any delays, changes or potential issues to customers. Ensure customer queries are responded to promptly and followed through to resolution. Maintain clear and professional communication with customers throughout the order process. Production Coordination Coordinate with suppliers regarding raw material availability, pricing and lead times required to fulfil customer orders. Follow up with suppliers on outstanding information, orders and deliveries. Monitor supplier commitments that may impact customer order timelines. Communicate supplier delays or shortages to the relevant internal team and customer where appropriate. Maintain accurate information relating to supplier availability and customer order requirements. Supplier & Procurement Coordination Maintain accurate records of supplier information, pricing, availability and outstanding requirements. Update and maintain basic Excel schedules and tracking tables. Ensure procurement and production information is kept current and accessible. Assist with general administrative requirements relating to procurement and production coordination. Maintain organised records and supporting documentation. Order Administration & Follow Up Maintain accurate order tracking schedules and basic Excel tables. Monitor outstanding customer orders, actions and deadlines to ensure nothing is left unattended. Keep relevant customer, production and supplier information up to date. Ensure all customer commitments and follow-ups are recorded and actioned. Work proactively and under pressure while maintaining accuracy and attention to detail. Remuneration Offered Market related