Customer Relationship Manager â Banking, Payment Services / Fintech

Recruiter:

The Working Earth

Job Ref:

TWE001971/KM

Date posted:

Tuesday, February 24, 2026

Location:

Stellenbosch, South Africa

Salary:

750000 Annually

SUMMARY:
A leading South African Payment Service Provider (PSP) is seeking a commercially mature, strategically driven Banking Customer Relationship Manager to join their dynamic team.

We are looking for a resilient, execution-focused relationship leader with deep payments expertise and the ability to thrive within regulated financial environments.

POSITION INFO:
Key Responsibilities

Manage and grow enterprise-level relationships with banking network partners to optimise transaction volumes and enhance service delivery.
Develop and execute joint commercial strategies aligned to organisational objectives.
Lead complex, multi-party partnership engagements, including negotiations with senior and Câsuite stakeholders.
Support onboarding and integration initiatives in collaboration with internal technical and operational teams.
Ensure optimal settlement flows, risk alignment, and payment infrastructure performance.
Represent the organisation within the broader banking and financial services ecosystem.
Leverage performance data and market insights to inform commercial strategy and report on partnership outcomes.

Minimum Requirements

Relevant tertiary qualification.
5–8 years’ account management experience within payments, fintech, banking, or large digital wallet environments.
Strong knowledge of card networks, settlement flows, risk management, and payment infrastructure.
Proven enterprise-level business development experience with the ability to engage and negotiate with senior and Câsuite executives.
Established network within PSPs, acquiring banks, payment processors, or financial institutions.
Proficiency in MS Office and data analytics tools.
Valid driver’s license and willingness to travel.
Fluency in English, with a good understanding of Afrikaans. Additional languages will be advantageous.

If you are an influential relationship builder with strong commercial acumen and a passion for the payments ecosystem, we would love to hear from you.

Please consider your application as unssuccessful if you have not received a response; within 14 days of submitting your application.

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