Customer Relationship Manager: Payments

SUMMARY:
Customer Relationship Manager: Payments

POSITION INFO:

The ideal candidate is a strategic thinker with strong relationship management,
product management, problem-solving, and analytical skills. They will take
ownership of a portfolio of digital & banking networks, ensuring effective servicing,
retention, and expansion while driving innovation and growth opportunities.

Responsibilities will include:

 Manage and grow relationships with digital and banking payment networks to
increase transaction volumes.

 Develop and implement sales strategies in collaboration with payment networks
to meet business objectives.

 Support onboarding of new payment networks, working with Operations,
Finance, and IT on contracts, fees, and integrations.

 Ensure successful delivery of new and existing products and services, addressing
queries and technical requirements.

 Monitor performance and forecast sales volumes using data analytics to inform
business decisions.

 Identify market trends and competitor activity to refine business strategies.

 Drive strategic partnerships, representing the company at industry events, expos, and
networking opportunities.

 Support marketing initiatives, collaborating on campaigns, collateral, andpromotional activities at payment networks.

 Expand payment network relationships across Africa, identifying opportunities for
growth.

 Track and report on business development progress, including transaction
performance, market insights, and solution effectiveness.

Minimum requirements:
Relevant tertiary qualification;
5-8 years’ experience in fintech, banking or payments industry.
Experience in business development and scaling initiatives;
Strong understanding of the digital environment as well as product
development and product management;
Proficiency in MS Office and data analytics tools;
Driver’s license, and the ability to travel;
Fluent in English and a good understanding of Afrikaans. Any additional
language will be seen as benefical