Customer Repairs Coordinator

 

Recruiter:

Kencorp

Job Ref:

CRC wr

Date posted:

Wednesday, July 13, 2022

Location:

roodepoort, Gauteng, South Africa

Salary:

R12 000 to R15 000 per month TCTC


JOB SUMMARY:
Customer Repairs and Service coordinator person required with extensive customer interaction with regard to equipment repairs and service. Based in the Johannesburg West area

JOB DESCRIPTION:

Responsibilities

  • General administration and coordination with respect to Service and repair calls in the company’s Service Centre
  • Answer all customer related queries – electronically, verbally as well as walk in customers
  • Process all customer requests and transactions accurately and timeously
  • Assist the technicians in generating of quotes and the creation of job cards
  • Contact customers for authorization on repairs and services of equipment
  • Reports back to clients and customers on the progress of all repairs and services undertaken
  • Manages and reports on the progress of all repairs within the service centre
  • Provides dealers and end-users with feedback on all service and repair work – including costs, spares, duration and expected completion
  • Maintain the database of all workshop related information
  • Creation and generation of all order numbers for repairs sent to external suppliers
  • Follow up on all outstanding jobs with dealers and at external suppliers

Requirements

  • Grade 12
  • MUST HAVE 3 years related experience in a service and repair environment
  • Must have outstanding customer service skills/attitude
  • Attention to detail, accuracy and able to work under pressure
  • South African citizens only
  • Extensive technical/equipment-based experience is preferred
  • Computer literate - MS Office, SAP or similar

 

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