Customer Security Services Engineer

Recruiter:

Vox Telecommunications

Job Ref:

JHB000754/PM

Date posted:

Thursday, October 15, 2026

Location:

Midrand, South Africa

Salary:

Market Related

SUMMARY:
Join the Customer Security Services team and take ownership of the security posture of some of South Africa's most recognisable enterprise brands. You'll design, deploy and manage the full Sophos managed security stack, XGS firewalls and SD-WAN, Endpoint and XDR, MDR service delivery, Email Security and Device Encryption, across the entire customer lifecycle, from pre-sales design through to ongoing managed support. This is hands-on engineering with real customer impact, in a practice that's growing fast.

POSITION INFO:
What You'll Be Doing: Designing and deploying Sophos XGS firewall and SD-WAN solutions, including VPN, IPS, web filtering, application control and TLS inspection Configuring SD-WAN profiles, SLA policies and traffic steering across DIA, MPLS and LTE transports Deploying and managing Sophos Endpoint protection, threat protection policies and device control across customer estates Performing XDR alert triage, threat hunting and investigation, and supporting MDR service delivery Deploying and managing Sophos Email Security, including Mailflow, SPF\/DKIM\/DMARC and DLP Managing Central Device Encryption policies, recovery key escrow and compliance reporting Supporting customer migrations from incumbent security platforms, including phased cutover planning Responding to customer security incidents, identification, containment and mitigation Producing security posture and compliance reporting aligned to POPIA, the Cybercrimes Act and ISO 27001 Maintaining the RightFax hosted service platform Producing build documentation, network diagrams and customer handover packs Providing remote enablement and training to customer IT teams Who You Are: Minimum 2 years' hands-on experience in network or information security, including firewall administration Strong grounding in network protocols, routing and switching Experience configuring enterprise firewalls (Sophos, Fortinet, Palo Alto, Cisco or equivalent) Working knowledge of EDR\/XDR alert triage, email security and Microsoft 365\/Entra ID Methodical troubleshooter with the discipline to verify findings before reporting them Able to explain technical concepts clearly to technical and non-technical audiences Comfortable managing concurrent deployments and shifting priorities Available for after-hours change windows and standby rotation Valid driver's license and own transport Certifications The following are required within 6 months of appointment, fully funded by Vox: CompTIA Network+, CompTIA Security+, AZ-900, and Sophos Certified Engineer for Firewall, Endpoint and Email. Sophos Architect certification forms the expected development path. SC-200, CySA+ or ISO 27001 qualifications are advantageous.

Similar jobs you might be interested in:

Customer Security Services Engineer
Location: Midrand
Salary: Market Related
Join the customer security services team and take ownership of the security posture of some of South Africa's most recognisable enterprise brands. You'll design, deploy and manage the full Sophos managed security stack, XGS firewalls and SD-WAN, Endpoint and XDR, MDR service delivery, Email security and Device Encryption, across the entire customer lifecycle, from pre-sales design through to ongoi...
Today

Client Success Manager (Information Technology ) - Pretoria
Location: Pretoria
Salary: Monthly
DBN000389 – Client Success Manager (Information Technology) - PretoriaPosition PurposeTo serve as the primary client contact, translating complex technical and compliance concepts into clear, actionable updates. Proactively resolve issues early and maintain strong stakeholder alignment throughout every engagement. Role Requirements & QualificationsBachelor’s degree in Commerce...
Today

Business Development Executive â Drone Technology
Location: Midrand
Salary:
An exciting opportunity exists for a commercially driven Business Development Executive with an engineering background and established industry relationships to drive business growth within the drone technology, security, surveillance, robotics and unmanned aerial systems (UAS) sectors.The successful candidate will be responsible for identifying new markets, developing strategic partnerships, buil...
3 days ago

Senior Account Manager
Location: Johannesburg
Salary:
Are you a relationship-driven Account Manager with a strong understanding of Managed services and the broader ICT landscape? Join a leading technology solutions provider where you'll partner with strategic clients, drive business growth, and act as a trusted advisor across a range of technology offerings. This opportunity is ideal for a commercially minded professional who can balance client engag...
6 days ago

Senior Full Stack Developer
Location: Johannesburg
Salary: 100 000 Monthly
A print company based in Selby, Johannesburg that provides secure digital and print communication solutions in South Africa, including data protection, document management and fulfilment are currently seeking a Senior Full stack Developer. The position is for an experienced, self-driven and strategic-thinking Full Stack Developer who enjoys a hands-on role solving complex problems. Design, develop...
8 days ago

ICT Engineer II
Location: Johannesburg
Salary:
A well-established technology-driven organisation is seeking an experienced ICT engineer II to join its Infrastructure team. This role is responsible for supporting, maintaining, and improving critical IT infrastructure platforms to ensure optimal performance, security, availability, and business continuity across multiple operational environments.This opportunity is ideal for a hands-on infrastru...
8 days ago

IT Manager
Location: Johannesburg
Salary:
A leading technology-driven organisation is looking for an experienced IT Manager to take ownership of day-to-day IT operations across a complex, multi-site environment.
10 days ago

Senior Cybersecurity Architect
Location: Rosebank
Salary:
10 days ago

Technical Lead
Location: Johannesburg
Salary:
Our client in the telecommunications sector is looking for a Technical Lead on a contract duration of 3 to 6 months.
13 days ago

Product Owner
Location: Pretoria
Salary: 600 000 Annually
Are you a Product Owner who enjoys taking ownership of products from concept through to successful delivery? Join a dynamic software environment where you'll work closely with developers, stakeholders, and end users to shape product direction, drive delivery, and ensure exceptional software quality. This is an exciting opportunity for a hands-on professional who thrives at the intersection of busi...
13 days ago