Customer Services Repair Senior

SUMMARY:
Under the general direction of the Workshop Manager, responsible for performing various administrative sales related tasks on a day-to-day basis. Position objective is to take ownership in the running of the day-to-day Repairs and Calibration related administrative operations, ensuring that relevant documents are completed in a satisfactory way, and that they comply with work instructions.

POSITION INFO:
Main Responsibilities

• Oversee and ensure the bellow is followed
• Generating Job Cards (Local / Export /Distributors)
• Generating Quotations (Local / Export / Distributors)
• Generating Sales orders (Local / Export / Distributors
• Generating costing sheets (Local / Export / Distributors)
• Calculating freight costs (Local / Export / Distributors)
• Offer a professional service and update clients on existing orders
• Liaising with suppliers
• Customer Service Reports
• Follow-ups with customers
• Accounts queries – Income in advance for Export & Local clients.
• Follow-up on Purchase Orders – e-mail, whatsapp, teams, skype and phone call
• Report back, in detail, to customers
• Report back to customers, daily, on Quotation and order status
• Maintain and update one drive sheets and folders.
• Customer discounts
• Loyalty signed agreements
• Weights and dimensions
• Freight charges
• Maintain and update Work Instructions
• Import clearance of transport containers
• Analyse Summary of SAP History and feedback to Manager
• Retention of customers
• Forecast & Planning
• Open Job card reports

• Grade 12
• Minimum 3–5 years of experience in customer service or repair coordination.
• Dyna Supervisory Certificate
• Business Admin Diploma / Certificate
• DGR Cat 6 Certificate