Customer Success & Sales Manager

Recruiter:

Kingsleyirons Recruitment

Job Ref:

3080933622

Date posted:

Monday, September 1, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Description/Synopsis:

An award-winning digital agency that designs and develops user-centric mobile and web applications for clients across diverse industries is seeking a driven Customer Success and Sales Manager to join their expanding team. If you are a dynamic professional who thrives at the intersection of relationship-building, consultative sales, and customer advocacy, this opportunity is for you. This hybrid role allows you to both acquire new clients and ensure their long-term success, while collaborating with diverse teams to deliver world-class solutions that make a meaningful impact.

Minimum Requirements:

3+ years’ experience in SaaS customer success, sales, or hybrid roles
Excellent written and verbal communication skills.
Strong consultative, empathetic approach to sales and support.
Proficiency with CRM and communication tools (e.g., HubSpot, Intercom, Slack).
Highly organised, proactive, and self-motivated.
Ability to simplify technical concepts for non-technical users.

Main Responsibilities:

Customer Success

Own and manage customer onboarding, ensuring a seamless start.
Build and maintain trusted relationships with SMB and mid-market clients.
Proactively monitor usage and identify upsell opportunities.
Conduct regular check-ins, QBRs, and training sessions.
Collaborate with product/support teams to resolve issues quickly.
Gather feedback and advocate for customer needs in the roadmap.

Sales

Qualify inbound leads and conduct discovery calls.
Manage the full sales cycle from outreach to closing.
Develop outbound strategies to target key segments.
Track pipeline, conversion, and sales performance metrics.
Refine sales materials, pitch decks, and templates.
Partner with marketing to convert campaigns into revenue.

Similar jobs you might be interested in:

Groups and Incentives Relief Consultant
Location: Sandton City
Salary: Market related
Supervising the responsibilities of assigned team members during the absence of the consultant
2 days ago

Intermediate / Senior Travel Designer
Location: Sandton
Salary: Monthly
Renowned Safari Portfolio is looking for an INTERMEDIATE / SENIOR TRAVEL DESIGNER
3 days ago

Customer Success & Sales Manager
Location: Johannesburg
Salary:
3 days ago

ð Internal Sales Representative (ACCPAC)
Location: Johannesburg
Salary: Monthly
We are looking for proactive and customer-focused Internal sales Representatives to join our teams in JHB and CPT. Candidates with ACCPAC experience will have a distinct advantage
6 days ago

Inbound Lead Response / Call Center Agent
Location: Kempton Park
Salary: R 8500.00
Our client, is a leading debt counselling firm in South Africa, dedicated to helping individuals regain control of their finances. With a strong reputation for ethical practices and client-focused solutions, they provide expert guidance and support to those struggling with debt, ensuring long-term financial stability and peace of mind.
6 days ago

Inventory Controller
Location: Johannesburg
Salary:
8 days ago

Business Development Manager (BDM)
Location: Centurion
Salary:
Introduction:Join our client, Wamly, a dynamic and fast-growing HR tech company that is transforming how businesses attract and manage talent through innovative one-way video interview technology. As a Business Development Manager (BDM), you will play a key role in driving revenue growth by converting leads into satisfied paying clients. This role requires someone who is results-driven, client-foc...
13 days ago

Telesales Consultant
Location: Johannesburg
Salary: R12 000.00 – R18 000.00 dependent or experience and proven track record
Seeking a motivated Telesales Consultant with 2+ years’ experience to make outbound calls, generate leads, and set appointments. IT, ISP, or MSP industry experience is a plus.
20 days ago

Team Leader â Sales Contact Centre - Roodepoort
Location: Johannesburg
Salary: R46 000 Monthly
Role OverviewThe sales Contact Centre Team Leader is responsible for leading and managing a team of sales agents to maximise revenue opportunities and exceed sales targets. This role combines management, coaching, and operational oversight to ensure the delivery of high-quality customer interactions, efficient sales processes, and consistent achievement of performance metrics. The Team Leader play...
20 days ago

Technical Sales Representative (Mining Sector)
Location: Midrand
Salary:
Technical salesperson – Mining Sector, to expand the company's footprint within the mining sector by identifying and securing new clients, supporting the existing team and Head of Department (HOD), and contributing to revenue growth through technical sales expertise and sector engagement
22 days ago