Customer Support Agent

SUMMARY:
Electrical company looking for a technical support agent to join their expanding team. 

POSITION INFO:
Role Summary The Customer Support Agent is responsible for managing incoming customer interactions through calls, emails, and other communication channels. The role provides accurate information, processes orders efficiently, and ensures prompt resolution of Level 1 (L1) issues across sales, technical, and operational queries. This position plays a critical role in maintaining a high standard of customer satisfaction and operational excellence. Key Responsibilities Handle and resolve customer queries via phone, email, and other channels. Provide product and service information to customers. Process orders accurately in the system and coordinate with relevant teams. Perform L1 troubleshooting and escalate unresolved issues appropriately. Maintain detailed and accurate customer interaction records. Ensure adherence to service level agreements and quality standards. Essential Requirements NQF Level 4 or equivalent in Electrical, Mechatronics, or a related technical field. 2+ years’ experience in a customer support role. Strong verbal and written communication skills. Ability to multitask and prioritise in a fast-paced environment. Working knowledge of ERP and Workspace systems. Experience in a technical or industrial environment. Beneficial Requirements Familiarity with sales order processing systems. Problem-solving and conflict resolution skills.