Customer Support Specialist (Claremont)

SUMMARY:
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POSITION INFO:
A leading technology company in the hospitality industry is seeking a Customer Support Specialist to join their team. Key Responsibilities: Provide customer support via email and telephone. Assist clients with account, booking, and platform-related queries. Troubleshoot issues and provide effective solutions. Escalate complex queries where necessary. Maintain accurate customer records and follow up on outstanding matters. Work closely with internal teams to ensure excellent customer service. Requirements: Minimum 2 years' experience in customer support, hospitality, or a client-facing role. Strong written and verbal communication skills. Professional and confident telephone manner. Excellent organisational and problem-solving abilities. Comfortable learning and using software platforms. Advantageous: Hospitality or restaurant industry experience. B2B and B2C customer support experience. CRM experience (e.g. HubSpot). Customer onboarding or training experience.