Customer Support Associate – Fintech & Digital Payments

SUMMARY:
-

POSITION INFO:

Are you confident, energetic, and eager to gain hands-on work experience in a fast-growing industry?

Our client, a company operating in the digital payments and fintech space, is looking for motivated and dynamic individuals to join their Customer Support team. This role is well suited to school leavers, graduates, or candidates with limited work experience who are keen to learn and build a career in fintech.

Key Responsibilities

• Provide customer and merchant support related to digital payments
• Assist users with payment queries and guide them through payment processes
• Search, track, and investigate transactions to resolve issues
• Support merchants in navigating dashboards and understanding payment flows
• Identify transaction trends and escalate potential issues where required
• Assist with enabling, disabling, or adjusting payment channels
• Work with eCommerce merchants to resolve basic plugin or payment method issues
• Maintain accuracy and quality in customer responses

Requirements

• Matric (Grade 12) – essential
• Strong communication skills
• Basic computer literacy
• Interest in fintech, digital payments, or technology
• Willingness to learn and work in a fast-paced environment
• Experience is not essential — attitude and potential are key
• Any exposure to areas such as marketing, sales, business, or digital tools will be advantageous

Working Hours

This role operates on a rotating shift schedule:

• Morning Shift: 7:00 AM – 3:00 PM or 4:00 PM
• Afternoon / Night Shift: 3:00 PM or 4:00 PM – 12:00 AM
• Weekend Shifts: 8:00 AM – 5:00 PM (on rotation, not every weekend)