Customer Support Associate – Fintech & Digital Payments

Recruiter:

Datafin IT Recruitment

Job Ref:

3275148702

Date posted:

Friday, December 19, 2025

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

Are you confident, energetic, and eager to gain hands-on work experience in a fast-growing industry?

Our client, a company operating in the digital payments and fintech space, is looking for motivated and dynamic individuals to join their Customer Support team. This role is well suited to school leavers, graduates, or candidates with limited work experience who are keen to learn and build a career in fintech.

Key Responsibilities

Provide customer and merchant support related to digital payments
Assist users with payment queries and guide them through payment processes
Search, track, and investigate transactions to resolve issues
Support merchants in navigating dashboards and understanding payment flows
Identify transaction trends and escalate potential issues where required
Assist with enabling, disabling, or adjusting payment channels
Work with eCommerce merchants to resolve basic plugin or payment method issues
Maintain accuracy and quality in customer responses

Requirements

Matric (Grade 12) – essential
Strong communication skills
Basic computer literacy
Interest in fintech, digital payments, or technology
Willingness to learn and work in a fast-paced environment
Experience is not essential — attitude and potential are key
Any exposure to areas such as marketing, sales, business, or digital tools will be advantageous

Working Hours

This role operates on a rotating shift schedule:

Morning Shift: 7:00 AM – 3:00 PM or 4:00 PM
Afternoon / Night Shift: 3:00 PM or 4:00 PM – 12:00 AM
Weekend Shifts: 8:00 AM – 5:00 PM (on rotation, not every weekend)

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