ðCustomer Support Specialist (Remote)

Recruiter:

Sci Tech Placements

Job Ref:

JHB001130/MC

Date posted:

Thursday, August 28, 2025

Location:

Johannesburg, South Africa

SUMMARY:
Are you passionate about delivering exceptional customer service and solving technical queries? We’re looking for a Customer Support Specialist to join our team and help us provide top-tier support to our valued clients.

POSITION INFO:
Location: South Africa (Remote)

What You’ll Do

As a key member of our support team, you will:

Resolve customer queries via phone and email with professionalism and empathy.
Deliver an outstanding customer experience that promotes loyalty and retention.
Ensure all interactions meet SLA guidelines and reflect our commitment to excellence.
Collaborate with internal teams to escalate and resolve complex issues.
Track, report, and follow up on customer queries to ensure timely resolution.
Continuously improve service delivery through clear communication and problem-solving.

What We’re Looking For

Education: Grade 12 / Matric or equivalent; IT qualification preferred.
Experience: 2–3 years in customer software support.
Skills:
- Strong verbal and written communication.
- Excellent telephone etiquette and technical troubleshooting abilities.
- Proficiency in Microsoft 365 Office Suite.
- Experience with Jira Helpdesk or similar tools.
- SQL Reporting Services experience is a plus.

Why Join Us?

Work remotely from anywhere in South Africa.
Be part of a supportive and innovative team.
Make a real impact by helping customers succeed.

Eligibility

Applicants must be eligible to work in the Republic of South Africa.
Ready to make a difference? Apply now and become part of a team that values customer satisfaction and technical excellence.

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