DMC Retail Travel Specialist

SUMMARY:
An Elite Travel Company is looking for a DMC RETAIL TRAVEL SPECIALIST

POSITION INFO:
Join an industry leader in safari and travel, where passion and dedication drive exceptional guest experiences and a strong commitment to sustainability. This is your chance to work with one of the best companies and make a meaningful impact on communities and the environment. Join a team where every role matters and contribute to shaping a brighter future in this remarkable field.

Core Criteria:

• Strong service delivery to agents and guests
• 3-5+ years of inbound tour operating experience
• Proficiency in Tourplan or similar booking systems
• Extensive knowledge of South, Southern, or East Africa’s geography, logistics, and products
• Eagerness and ability to learn and grow professionally
• Familiarity with travel industry channels
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and WETU
• Ability to analyze data for decision-making (both quantitative and qualitative)
• Understanding of various markets
• Strong business acumen and ability to make commercial decisions
• Knowledge of sales processes and methodologies
• Creative problem-solving and experience in crafting unique travel experiences
• Focused on guest and client satisfaction
• Excellent communication skills and commitment to personal growth
• Strong time management, teamwork, and conflict resolution abilities
• Attention to detail and strong organizational skills